Client Support Consultant

About the role In this role, you’ll serve as the first point of contact for client support across a portfolio of our learning solutions clients. Forming a clear picture of each issue before resolving or escalating, you’ll be communicating directly with clients to clarify requirements, provide updates on our response, and manage expectations throughout. When issues require escalation, you’ll prepare context‑rich documentation for your development and consulting colleagues. Beyond day‑to‑day support, you’ll keep an eye out for patterns in incoming requests and contribute ideas that pre‑empt and reduce repeat issues, driving better outcomes for our clients over time. You’ll work closely with our Account Managers and Technical Leads, sharing client insights and experience. You’ll play an active part in building the team’s shared knowledge along the way. For the right person, this is also a strong foundation for growth into account management or deeper consulting as your platform knowledge and client relationships deepen. About you What we’re looking for in this role is someone who will take ownership of their part of our service, holding themselves to high standards and following through on commitments made. You’ll be a natural communicator across all mediums, able to quickly build rapport with colleagues and clients alike. Ideally, you will have a background as a user or administrator of learning management systems, applying your experience to distill what’s important and potentially missing from a request for help. You’ll be confident in your delivery but understand your limits. You’ll understand when to escalate requests and will provide enough context for colleagues to pick these up without starting from scratch. In all cases you’ll be learning and adding to your own knowledge base. In this respect you’ll be curious and always looking for ways to improve your delivery. Highly organised and with a strong service ethic, your clients will never be left wondering when they’ll hear from you or where our delivery is at. You’ll work to agreed response times and service levels throughout. You are motivated by the consistent positive feedback your actions generate. This positivity is infectious. Benefits At Catalyst, our people are at the heart of our success. We cultivate an environment where every individual is encouraged to bring their full self to work. Our vibrant culture is built on a foundation of community engagement, collaboration, and shared success. Competitive salary Range of benefits designed with your well‑being in mind Work‑life balance Continuous learning and career progression Here, your talents are appreciated and your ideas are welcomed—helping us shape a future where innovation and inclusivity go hand‑in‑hand. #J-18808-Ljbffr