Front Office Duty Manager

About The Role - Te mahi We are looking for a Front Office Duty Manager to work in Sudima Kaikoura Hotel. This is a full-time role, for an experienced Duty Manager in Sudima Kaikoura Hotel with an hourly rate of $28 - $29, minimum guaranteed hours are 30 per week. You will complete flexible shifts as a Duty Manager each week, working alongside an amazing team who will assist and support you as your career takes off. Responsibilities | Ngā haepapa Oversee and lead Front Office operations including scheduling and rostering Assist with busy check-in and check-out periods, maintaining exceptional service standards Support team training, development, and ongoing coaching Manage guest feedback and service recovery with a focus on continuous improvement Ensure effective communication across departments (Housekeeping, Maintenance, F&B, Reservations) Maximize occupancy and average room rates through daily operations Maintain high standards of appearance, grooming, and performance across the Front Office team Run daily and weekly operational briefings and team meetings Lead emergency procedures and uphold guest safety protocols Ensure compliance with all relevant NZ legislation including the Sale and Supply of Alcohol Act 2012 About You | Ko Koe Tēnei Proven Front Office or Duty Manager experience in a hotel environment LCQ or Duty Manager Licence (preferred) Availability to work flexible rosters, including weekends, public holidays, and overnight shifts Strong leadership and communication skills Excellent problem-solving abilities and a calm, guest-focused approach under pressure A collaborative, hands‑on style that leads by example Flexibility and willingness to work weekends We are all valued | He kura te tangata Discounts at our hotels, restaurants and spas across our network Staff, family and friends rates at our hotels Meals on duty, staff parking and uniform provided Excellent reward & recognition events Service and anniversary gifts and benefits Wellbeing programme including Health insurance discounts Paid training and individual Employee Development Plans Training towards NZQA qualifications and our very own online digital learning platform Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. #J-18808-Ljbffr