Customer Service Representative

Join the team at QuickQuote | Newmarket, Auckland Looking for more than just another customer service job? QuickQuote is offering a unique opportunity to join a small, fun and supportive team that's doing exciting things in the software space. Based in the heart of Newmarket, you'll be part of a growing New Zealand technology company where your contribution genuinely matters, your ideas are heard, and no two days are ever quite the same. If you love helping people, enjoy variety in your day, and thrive in a collaborative office environment, we'd love to hear from you. This is an in‑house role based in our Newmarket, Auckland office. It is not a remote position. This is a full‑time position, but we understand that great people come with different commitments and circumstances. We’re open to discussing flexible hours or part‑time options for the right candidate. With excellent public transport options just a short walk away, getting to and from work is easy. The role As our Customer Service Representative, you'll be the friendly and knowledgeable point of contact for our customers. You'll deliver exceptional service, solve problems, provide administrative support, and help ensure our customers enjoy a seamless experience with QuickQuote. You’ll work closely with the wider team to support both our customers and the day‑to‑day operations of the business. What you’ll be doing Customer Service Respond to customer enquiries via phone, email and other channels in a timely and professional manner. Resolve customer issues efficiently, escalating where required. Build strong customer relationships through proactive communication and follow‑up. Ensure all customer interactions are accurately recorded within our CRM system. Deliver a consistently positive customer experience. Administration & Operational Support Maintain accurate customer records, documentation and filing systems. Process orders, invoices and other business documentation. Assist with data entry, reporting and database management. Coordinate internal communications to support customer outcomes. Track and follow up customer requests and operational tasks. Ensure compliance with company procedures and documentation standards. What we’re looking for Previous experience in customer service, administration, or another client‑facing role. Excellent verbal and written communication skills. Strong attention to detail and problem‑solving ability. The ability to manage multiple priorities and stay organised. Confidence using computers and CRM / business systems. A positive attitude and willingness to learn. It would be great if you also have: Experience working in technology, logistics, insurance or other service‑based industries. Experience using CRM systems. An interest in working within a growing software business. What’s in it for you? Join a growing software company with an exciting future. Be part of a small, friendly and family‑oriented team. Genuine opportunities to learn, grow and expand your responsibilities. Ongoing training and professional development. A varied role where your contribution makes a real difference. Modern Newmarket offices with cafés, shops and excellent public transport links nearby. About QuickQuote QuickQuote is the world's leading software platform for single shipment insurance. Our software enables users to obtain an insurance quote in as little as 30 seconds and bind cover in around 60 seconds more. Through our wholesale and retail channels, we help insurance brokers and freight forwarders streamline their operations, reduce administration, and create new revenue opportunities. As a cloud‑based SaaS platform, QuickQuote is intuitive, highly automated and designed to make complex processes simple. With comprehensive reporting, mobile accessibility and industry‑leading technical support, we're proud to deliver speed, reliability and innovation to customers around the world. Apply online at our careers site: https://quickquote.hosting.staffcv.com/job-search-results #J-18808-Ljbffr