SOLOMON GROUP - Customer Service Representative - Contact Centre

Customer Service Representative – Contact Centre Service Full Time, Permanent 37.5 hours a week: 7-day rotational roster, between 7am and 9pm Based At Takutai Square | Britomart | Tāmaki Makaurau CBD Partnership between WNZL and Solomon group. Mō te Tūranga - About the Role Are you ready to take your customer service skills to the next level in a professional banking environment? As a Customer Service Representative in our Contact Centre, you will be the first point of contact for all our new and existing customers, delivering exceptional service on every call. Quick-thinking and solutions-focused, you will provide a refreshing and positive experience. We offer flexibility, comprehensive training, and ongoing support to help you succeed. Your customer focus, strong technical accuracy, attention to detail, and numerical thinking ability will be your biggest assets in this role. Key Responsibilities Provide exceptional phone support to Westpac customers, addressing credit/debit card enquiries and resolving issues via inbound and outbound calls. Contribute to the success of the business and our customers through solution-focused interactions. Create a world-class customer experience by being empathetic, trusted, and knowledgeable. Bring a growth mindset to continuously improve and innovate within the bank, while developing your career. Na tōu rourou - What will you bring? Prior Customer Service Experience: Proven ability to handle customer inquiries, complaints, and provide effective solutions. Strong Communication and Rapport Building Skills: Ability to communicate clearly and build positive relationships with customers. A Passion for Helping People: Genuine interest in assisting customers and resolving their issues. Confidence in Learning New Digital Platforms and Tech Savvy: Comfort with using various digital tools and quickly adapting to new technologies. A Can-Do Attitude: Positive mindset and willingness to tackle challenges. Career Advancement Opportunities Comprehensive Training Programs: Enhance your skills and knowledge with our extensive training resources. Mentorship and Support: Benefit from guidance and support from experienced professionals within the bank. Internal Career Pathways: Explore various career paths within Westpac, with opportunities to advance into roles such as Relationship Manager, Analyst, or other specialist positions. Professional Development: Participate in ongoing development programs to continuously improve and expand your expertise. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated. Applications close: 29 November 2026 #J-18808-Ljbffr