Field Service Team Leader - NZ - Medical

Contribute to our mission, Technology for Life. Reporting intotheService Business Manager-East & NZfor our Medical Division,the newService Team Leader - NZwill be basedinAuckland.You willplay acrucialrole inleadingservice team members,assistin managing,maintainingand further developing the service operations and business interests of the region,and toassistDraeger Medical supply technical service ensuring quality outcomesforour customers. Key responsibilitiesof this roleinclude,but are not limited to: Delegate service work, coach,monitorand provide performance feedback and development opportunitiesto NZ Medical Service teammembers; Provide technical and operationalassistanceto team members whenrequired; Develop the engineering team byutilisingconstructive feedback and coachingmethods; Deliver technicalexpertiseto internal salesandmarketing teams to increase companysupport; Regular reporting to management and key stakeholders on businessperformance; Restore customer equipment back to operational statusbytimelyresponding to break servicerequests; Install devices and product upgrades while keeping clients informedon operationalorientation; Address customer concerns and issues effectively tomaintainsatisfactorycompany brandimage; Apply a compliance focused mindset across all operations,and; The ideal candidate will be equipped with the following attributes: Tertiary qualification inBiomedical/ ElectronicsEngineeringorequivalentfield serviceexperience in the medical deviceindustry; Proven experience inscheduling,coordinatingor leading a smallteam; Ability toprioritise delivering exceptional customer service toclients; Proficientin usingMicrosoft OfficeandCRMapplications; Continued willingness to develop knowledge on Draeger’smedical productsandservices; Adaptability and readiness to handle multiple, changing priorities in a fast-pacedenvironment; Team player with a positive attitudeand willingness tolearn; Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards,and; Excellentleadership, analytical, problem solving, negotiation, influencing, facilitation,interpersonal, communication, organisational,andtask management skills. AWorkingWithChildrenwill berequiredfor this position. Make a difference – and be rewarded accordingly. 4 weeks’PurchasedLeave; CompanypaidParentalLeave, includingSuperannuation; Personalandtailored coaching for transitioning inandout ofParentalLeave; Genuine and dedicatedcareer and retirement planning andsupport; CorporateSocialResponsibility(CSR)partnerships; Exclusive membership with ourHealth& Wellbeing partner, offering a wide array ofdiscounts; EmployeeAssistance Program(EAP)for you, and yourfamily; Flat structure and open doors, giving you access to everyone in the business,and; Structured leadership programs, mentoring initiatives,andglobal learning platforms. We are passionate about everything we do. And we do it for Life. Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. Wecreate technology and solutions to protect everyone’s great asset:their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products:state-of-the-arttechnology that combines real engineering with the digital future. With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find. Wewelcome applications from allqualified candidates,regardless of age, gender,sexual orientation, disability, ancestry,ethnicity,national origin,cultural background, faith,marital, veteran,or social status. If you require any adjustments to be made during the application process toassistwith access, please let us know. Draeger is an Equal Opportunity Employerandcommitted to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace. Applicants mustdemonstratetheright to work in New Zealand. #J-18808-Ljbffr