Senior Advisor Redress

Mō mātou | About us Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values: We put Tamariki first We believe Aroha is vital We respect the Mana of people We are Tika and Pono We value Whakapapa We recognise that Oranga is a journey Mō te tūnga | About the role The System Leadership group is responsible for leading the development and implementation of the Oranga Tamariki Strategic direction. The purpose of the Redress Team is to lead our redress service to assess and respond to claims relating to children and young people who have experienced abuse whilst in the care of Oranga Tamariki. The redress service offers a range of responses which takes account of holistic needs and actively promotes the rights of survivors and claimants. A significant part of the work of the team is to further strengthen and develop the claims service, incorporating learnings from the Royal Commission, and to contribute to the design and development of the improved redress system. Purpose of the Senior Advisor position Assess and respond to claims related to children and young people who have experienced abuse whilst in the care of Oranga Tamariki. Provide a kind and caring response that supports a journey of healing. Ensure the support is child‑centric, promoting the wellbeing of children and reflecting their views in all claims and redress activities. Provide expert knowledge and guidance to inform assessments. Advocate on behalf of individuals to enable the delivery of a suite of responses. Location: Wellington. Candidates must be based in Wellington or be willing to relocate. Role type: Fixed term until 30 June 2027. Ngā pūmanawatanga ōu | What you will bring Effective, timely and nationally consistent response for claimants. Ensure tamariki and rangatahi remain at the centre of decision making in the claims and redress response. Build and maintain strong relationships across Oranga Tamariki and other departments and agencies. Build relationships with community and agency providers to maximise service provision. Work with management to identify themes from claims information to inform feedback loops and improve services. Understanding and appreciation of cross-cultural practices, knowledge of tikanga Māori, and Pacific peoples’ culture. Nōu te rourou | What's in it for you Oranga Tamariki offers a step‑based remuneration package, with annual remuneration starting between $106,416 and $117,782, dependent on experience. In addition, the role provides a vibrant and supportive team, flexible work options, a genuine commitment to wellbeing, training and professional development. We welcome diversity and are committed to working in an inclusive and respectful way. #J-18808-Ljbffr