Customer Support Officer

Due to an internal redeployment an exciting opportunity has become available to join the team at Whale Watch Kaikōura as a Customer Support Officer. This is a permanent role based at Kaikōura as a valued member of our Customer Support Services team. The Customer Support Officer plays a critical role in the delivery of a quality customer support service. In many cases they are the first representative of the company customers interact with so must endeavour to make a positive and lasting impression. They also support a seamless processing experience for our customers and provide any technical or other support as required. The role is based on a guaranteed minimum of 40 worked hours per week across a 5‑day working week but subject to customer demand and/or role requirements actual worked hours could be higher. The role also maintains versatility with training and working within other areas of the company forming part of the role. Desirable qualifications, attributes, skills and experience Experience working within the tourism industry. Experience within a customer driven and focused environment. Experience in a sales role. Dealing with customer enquiries, answering phones and emails, making bookings, handling, processing and recording sales revenue etc. Computer literate and experience using reservation & ticketing systems. Tech savvy and embraces the integration of supporting technology. Can confidently speak to and engage with large groups of people. Excellent communication skills. A team player with a strong work ethic. Ability to work unsupervised, reliable and uses their initiative. Versatile with a genuine eagerness to learn new skills. Trustworthy with Integrity. Cultural awareness. Workplace first aid. Role Requirements Currently living in New Zealand. You must be legally permitted to work in New Zealand. Must be based in Kaikōura. This role will stay open until a suitable appointment is made. #J-18808-Ljbffr