Posted 16 July, 2026
National Services Lead - Customer Experience & Resilience
New Zealand Government
Auckland, AUK, NZ
Full Time
Reference: ee03489f05d2e611
Job Description
New Zealand Government seeks a Director – National Services to lift national customer experience by ensuring consistent, high‑quality services across regions. The role strengthens operational resilience, risk controls and transformation through 2026 as a Fixed Term/Secondment until December 2026. The position requires credible senior leadership of large, multi‑functional teams, with a track record of delivering customer‑centred service design and system‑level change in the public sector, and #J-18808-Ljbffr