Customer Engagement Decisioning Analyst at BNZ

Mō te Tūranga About the Role In this role, you’ll optimise and enhance customer decisioning strategies to ensure every interaction is relevant, timely, and impactful. Working with advanced tools and cross‑functional teams, you’ll turn insights into meaningful actions that drive better customer outcomes and long‑term value. Through our promise "If you can imagine a better future, let's find a way." Responsibilities Monitor and optimise Pega Customer Decision Hub models and predictors to ensure NBCs deliver the right outcomes for customers. Analyse decisioning performance across channels, identifying trends, gaps, and opportunities for improvement. Configure predictive models in GUI to optimise NBCs and decisioning for maximum customer engagement impact. Ensure models drive relevant, personalised interactions that deliver meaningful outcomes. Translate analysis into clear, actionable recommendations for stakeholders. Collaborate with analytics teams to design and run experiments that improve decision‑making outcomes. Support a strong risk and health & safety culture by adhering to relevant policies and practices. Leverage Pega CDH’s GUI to create clear, actionable reports and dashboards that communicate NBC performance and decisioning insights to stakeholders. Qualifications Hands‑on experience in data analysis, and ideally exposure to marketing analytics or customer engagement strategies. Strong problem‑solving skills and a curious mindset. Ability to communicate complex insights in a simple, actionable way. Proven collaboration skills across diverse teams. Confidence working in ambiguity and driving clarity across stakeholders. Experience with Pega Customer Decision Hub or similar platforms is desirable. Background in financial services or other regulated industries would be advantageous. Tertiary qualification in Data Science, Statistics, Business, Technology, or a related field. Role Details Full time - 37.5 hours per week, Monday to Friday. Location – 80 Queen Street, Auckland CBD. Pay range - $90,000 to $96,000 per annum. Nau Mai ki te Pēke o Aotearoa Come to the Bank of New Zealand. Closing Date Closing Date: 27 June 2026. Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. #J-18808-Ljbffr