Duty Manager

About the Hotel Crowne Plaza Queenstown is located on the shores of Lake Wakatipu in the heart of New Zealand's South Island. Our 4.5 star hotel is looking for a Duty Manager to join our friendly and professional team. Day‑to‑Day Provide guests with information on our hotel and local information or arranging transportation, ensuring a seamless experience. Complete welcoming and accurate check‑in/check‑out experiences. Monitor the sale & supply of alcohol. Ensure guest requests/complaints are dealt with in a timely manner by coordinating with other departments. Improve hotel service based on guest reviews and take pride in your workplace. Provide excellent leadership to team members, including training, rostering, coaching, and recruitment under guidance of the Front Office Manager. Oversee, make and manage hotel bookings and reservations. Manage crisis situations such as earthquakes, fires, bomb threats and viral outbreaks. Be educated on our IHG One Rewards program and strive for loyalty metrics. Motivate team members and empower them to handle guest issues. What You'll Need Able to work 40 hours per week on a rotating roster – morning, afternoon, evening and occasional night shift, including public holidays and weekends. LCQ & Managers Certificate will be held in high regard; training can be provided. What We Offer Opportunity to kick‑start a career adventure with a company that can take you around the world. Three free meals a day. Paid birthday leave. Proactive wellness leave. Access to our EAP Service. PerkBox discount platform for leading retailers. IHG room discounts at over 6,000 hotels worldwide. Uniform provided. Equal Employment Opportunity Statement IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance and are committed to supporting wellbeing in your health, lifestyle, and workplace. #J-18808-Ljbffr