Technical Support Engineer (Remote, NZD)

About the Role As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who work with CrowdStrike customers globally. The role involves working with internal teams to resolve customer problems, including troubleshooting, identification of root cause, and issue resolution to help them receive the most benefit from their investment. What You’ll Do Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners, and teammates. Demonstrate ownership of customer’s concerns – assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. Communicate effectively with internal and external stakeholders and collaborate with them to resolve customer escalations quickly. Work with Product experts and Engineering to fix bugs or enhance product features. Manage time and work to meet or exceed operational goals. Learn cutting edge technologies and new product features. Create and share knowledge articles and contribute to mentoring and training efforts. May be scheduled to work on shifts or holidays as per business requirements. What You’ll Need Experience in a product technical support role supporting global enterprise customers. Outstanding oral and written communication skills. Customer focus. Analytical thinking and logical troubleshooting aptitude. Proven experience troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux or Mac environments. Understanding of operating system fundamentals, including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution, etc. Hands‑on experience using the tools and techniques to debug problems within Windows, Linux or Mac environments. Bonus Points One of the following specialization domains: SIEM/SOAR – Hands‑on experience working on log management tools that offer self‑hosted options and leverage Kafka and/or containers. Strong skills in container administration and orchestration. Good understanding of regex and query languages. Certifications in SIEM/SOAR platforms would be a plus. Identity Management – Hands‑on experience in Windows Servers, Active Directory, MFA. Experience with Identity Protection and Zero Trust solutions. Excellent knowledge of authentication protocols – Kerberos, LDAP, NTLM, SAML. Good understanding of TCP/IP and troubleshooting network issues using Wireshark and PCAP analysis. Operational understanding of networking devices such as routers, switches and firewalls would be a plus. Cloud Technologies – Experience working and troubleshooting in a SaaS cloud environment. Proven experience debugging and troubleshooting customer‑facing API/REST interfaces at both the JSON/HTTPS client side and server‑side web service termination, and navigating the backend cloud architecture responsible for fielding the request. Good understanding of SaaS components and large‑scale databases such as Cassandra, Kafka, Elasticsearch, Splunk, etc. Familiarity with cloud orchestration tools like Docker and Kubernetes. Certification in any common cloud platform would be a plus. Benefits of Working at CrowdStrike Market leader in compensation and equity awards. Comprehensive physical and mental wellness programs. Competitive vacation and holidays for recharge. Paid parental and adoption leaves. Professional development opportunities for all employees regardless of level or role. Employee networks, geographic neighborhood groups, and volunteer opportunities to build connections. Vibrant office culture with world‑class amenities. Great Place to Work Certified across the globe. CrowdStrike is proud to be an equal opportunity employer and is committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions—including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay‑offs, return from lay‑off, terminations and social/recreational programs—on valid job requirements. For assistance accessing or reviewing information on this website or for help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance. #J-18808-Ljbffr