Online Manager - Pak'nSave Westgate

Are you an organised, motivated leader with a passion for customer service and eCommerce? PAK’nSAVE Blenheim is looking for a dynamic Online Manager & Supervisor to lead our Online Shopping team and drive operational excellence in our growing digital department. Hours for the Role This is salaried for 45 hours per week. Sunday - Thursday 5:00 - 14:30 About the Role As our Online Manager, you'll be at the forefront of managing the day‑to‑day operations of our Online Shopping team. You’ll ensure customers pick up their orders efficiently, accurately, and with outstanding service. This role is perfect for someone who thrives in a fast‑paced environment, enjoys team leadership, and is passionate about delivering an exceptional customer experience. Key Responsibilities Lead, motivate, and support the Online team to deliver outstanding results Oversee the picking, packing, and processing of all online orders Monitor KPIs, manage rosters and wages, and maintain high operational standards Resolve customer enquiries and complaints with professionalism and care Collaborate with store departments to keep product information and store mapping accurate Maintain a clean, safe, and well‑equipped online department Communicate effectively with customers, team members, and store leadership What We’re Looking For Strong team leadership skills Excellent time management and multitasking abilities High standard of customer service Physically fit and comfortable with manual tasks Experience using SAP systems (or similar) Preferred Previous experience in online retail or food/fresh food environment Confident with computers and reporting systems What We Offer Supportive and friendly team environment Career growth opportunities and ongoing training A workplace where your contributions truly make a difference If you're looking for a friendly workenvironment where you'll gain valuable experience at one of the top growingstores in the PAK'nSAVE group, then don't delay - apply now! All applicants must be a New ZealandCitizen/ Resident or hold a valid work visa. Only shortlisted applicants will becontacted, applications will be checked regularly. #J-18808-Ljbffr