Community Support Representative

Community Support Representative at Mycare (part time, Auckland) For a lot of people, the first time they reach Mycare is a hard moment. A parent trying to arrange support for a son with a disability. An older person who wants to stay in their own home. A support worker looking for fairly paid, flexible work. This role is the person who picks up when they call, and the one who follows up to make sure they got where they were going. Mycare was built on a simple idea: people should have real choice and control over who supports them, and the people doing that support deserve fair pay and respect. We run a two-sided marketplace where families find, choose and pay support workers directly, and workers find flexible work and build their own practice. We are a small, high-trust team based in Takapuna, working nationally. What you would actually be doing You would spend real hours in direct contact with people, by phone, live chat, email and social channels including Meta, helping them find their way around the platform, complete a profile, make a first connection. You would also reach out rather than only respond, calling community organisations, disability and aged care providers and referral partners to introduce Mycare and build relationships that bring more people in. Underneath it all is a steady thread of administrative work, keeping records current and following up on the people who have gone quiet. It is varied, it is very human, and no two days look the same. Who you are You genuinely like people, and it shows within about ten seconds of a call. You are warm and outgoing, as comfortable helping a nervous first-time user as you are calling an organisation that has never heard of us. You are organised to the point that things do not fall through the cracks. And you know how to hold a good boundary: this work asks a lot of your empathy, and the people who do it well are the ones who can care deeply and still protect their own edges. You are happy to be on the phones for a good part of your week and to see that as the job, not a distraction from it. If you have worked in health, disability, aged care or social services, or you have used a CRM like HubSpot, that is a head start. But we care far more about who you are than the boxes you tick. If this sounds like you and you are missing a few, apply anyway. The practical stuff Part time, 20 hours a week to start, with genuine room to grow into full time as the work does. Hybrid, based out of our Takapuna office, and we are flexible about how the hours sit across your week. You would report to our Customer and Marketplace Operations Manager and work alongside a small team. We welcome applications from disabled people and from all the communities Mycare serves. Lived experience of care, disability or community support is genuinely valued here. If a mix of real human support and community outreach sounds like your kind of week, we would love to hear from you. Interested? Apply via LinkedIn or reach out to learn more. We'd love to hear from you. Mycare is committed to equity and welcomes applicants from all backgrounds. #J-18808-Ljbffr