Operations Administrator

About the role We have two permanent opportunities to join ACC as an Operations Administrator within our Levy Administration team based in Wellington. In this role, you will manage high-volume transactional processing for business customer policies, including applications, changes, payments, and account updates, ensuring accurate levy administration and supporting positive outcomes for customers across Aotearoa. Responsibilities Process high-volume business customer transactions, including applications, payments, and account updates. Resolve queries and support online services for business customers. Ensure accurate levy administration and contribute to keeping New Zealanders safe at work, at home, and everywhere in between. Qualifications & Requirements Strong administrative experience with high-volume data processing and attention to detail. Customer service experience, able to communicate clearly and professionally across a range of interactions. Experience or confidence in making outbound calls to customers and handling challenging conversations with professionalism. Excellent written and verbal communication skills. Proven ability to manage repetitive tasks while maintaining accuracy, resilience, and focus. Strong organisational skills, with the ability to follow processes and identify escalation points appropriately. A proactive and collaborative approach, contributing positively to team outcomes. Confidence using computer systems and digital tools in a fast-paced environment. Must hold New Zealand work rights at the time of application. Benefits ACC offers a comprehensive benefits package, including a 9% superannuation scheme with no mandatory employee contribution, optional life and income protection insurance, and other features such as flexible working options to suit individual needs. Diversity & Inclusion ACC embraces the rich tapestry of Aotearoa New Zealand's cultures and is dedicated to providing equitable opportunities. We encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. #J-18808-Ljbffr