Retail Business - Customer Experience Internship (Nov 2026)

OCX Retail Intern Advert Ko wai mātou | About us At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We're a power, mobile, and broadband company, but we're so much more than that. We're focused on creating a more sustainable energy system for Aotearoa, helping customers navigate the energy transition, and building a business that's ready for the future. TeWhiwhingamahi | The opportunity Our Summer Internship Programme is designed to give you real-world experience, meaningful work, and opportunities to learn from some of the best people in the industry. As an OCX Retail Intern, you’ll join our Retail business and help improve the way we support customers through technology, insights, innovation and human‑centred thinking. We have three exciting internship opportunities available in Wellington across our Customer Wellbeing and Insights teams. You could be working on projects that support affordability, complaints, vulnerable consumers, customer experience, business optimisation, dashboards, AI‑enabled solutions or strategic insights. From day one, you’ll be involved in real work that helps create better outcomes for our customers and supports Contact’s ambitions for Aotearoa. Depending on the role, you will be involved in: Gathering stakeholder requirements and working with frontline teams and subject matter experts to understand business challenges and customer pain points. Building or improving practical solutions such as AI‑enabled tools, dashboards, reporting, frameworks, communications or engagement resources. Analysing data, researching trends and turning information into clear insights, visualisations and recommendations that support better decision making. Testing, refining and presenting your outputs to stakeholders, with the goal of creating something tangible that can continue to add value after your internship. No two internships are the same, but every intern has the opportunity to learn, grow and make a genuine impact. You’ll be supported to build your capability, grow your network and create practical outcomes you can put your name to. Kowaikoe| About you We are seeking applications from students studying Data Science, Data Analytics, Business Analytics, Commerce, Information Systems, or another technical or analytical discipline with commercial awareness. We're equally interested in students from backgrounds such as Psychology, Anthropology, Sociology, Organisational Development, Marketing, or related fields, where you can demonstrate strong curiosity, research skills, commercial awareness, and an interest in understanding people and improving customer outcomes. We can equip you with the skills needed to excel in this internship and beyond. What truly matters to us is inclusivity and diversity of thought, so it is important to just be yourself! We're looking for people who bring curiosity, fresh thinking and a willingness to learn. We value diverse perspectives and know that great ideas can come from anywhere, so we encourage you to bring your authentic self to work. If our values of Own the Future, Brave Humility, and Performance Edge resonate with you, we'd love to hear from you. Ideally, you are: Curious, proactive and comfortable learning as you go, with the initiative to turn ideas into practical outcomes. A strong communicator who can ask good questions, build relationships and work confidently with people across different teams. Analytical and comfortable working with information, data or research to identify patterns, tell a story and recommend next steps. Interested in customer experience, technology, AI, analytics, process improvement or creating better outcomes for people and communities. Te Tākinatanga | Our Story At Contact, we're focused on creating a better future for New Zealand. Through Contact31, we're building on our strengths as New Zealand's geothermal leader, growing renewable generation, investing in energy flexibility, helping customers transition to smarter energy use, and creating an organisation powered by great people, technology and innovation. It's an exciting time to join us, and we'd love you to be part of the journey. Ready to Apply? Our summer internship program starts with a virtual induction where you’ll learn about our Contact story. You’ll connect with other interns and graduates and meet some of our leaders who will share some insights on the program and what to expect. Throughout the internship, you’ll have assigned tasks, responsibilities and projects to complete. You’ll also be enrolled in an online learning pathway with eLearning modules to complete over the summer, and you’ll have a dedicated buddy to help support you along the way. So,what do you think? This is an opportunity to make a real impact. You’ll be part of an organisation committed to keeping our home great now and for future generations. If you’re passionate about sustainability and providing outstanding customer experiences, and ready for an exciting new challenge,we’d love to hear from you. Please note, only candidates with the right to live and work in New Zealand will be considered for this role. #J-18808-Ljbffr