Cargo Operations Officer (Fixed term until 15/11/26)

Cargo Operations Officer (Fixed term until 15/11/26) Location: Auckland, New Zealand About the Role The Cargo Operations Officer is responsible for coordinating and monitoring cargo operations to ensure the safe, efficient, and compliant movement of cargo across the shipping network. The role works closely with internal teams, terminals, vessel operators, and customers to support cargo movements, resolve operational issues, and deliver a high standard of customer service. Responsibilities Coordinate cargo loading, discharge, transhipment, and movement activities to ensure operational efficiency. Monitor and manage special cargo shipments, including reefer and other specialised cargo. Liaise with terminals, depots, vessel operators, overseas offices, and internal stakeholders to resolve operational issues. Investigate and resolve cargo claims, disputes, and requests for information in a timely manner. Ensure compliance with customs, MPI, and other regulatory requirements, as well as company procedures. Maintain accurate cargo records, reports, and operational documentation. Identify opportunities to improve operational processes and support continuous improvement initiatives. Qualifications Previous experience in cargo operations, shipping, logistics, or the maritime industry. Strong knowledge of import/export processes and container shipping operations. Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment. Strong communication and stakeholder management skills with both internal and external customers. High attention to detail and strong problem‑solving abilities. Proficiency in Microsoft Office and experience using shipping or logistics systems. A proactive, team-oriented approach with a commitment to delivering excellent customer service. Eligibility Requirements Applicants must have full working rights in New Zealand. We’re building our team locally and are looking for people who want to grow with us and contribute to our whānau here in Aotearoa; applications from overseas candidates expecting remote work will not be considered. Benefits Study leave and study reimbursement Flexible working options Life Insurance benefits along with subsidised Health Insurance Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health Opportunity to participate in volunteer initiatives Access to 3000+ learning resources and courses Opportunity for career development in Asia Pacific, Europe and other office locations globally Commitment to Diversity At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger. EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or other protected status. #J-18808-Ljbffr