Posted 16 July, 2026
Head of Customer Support & Service Operations
PaySauce Limited
Lower Hutt, WGN, NZ
Full Time
Reference: fb0db545b925649f
Job Description
PaySauce Limited is seeking a support leader to build a high-performing Customer Support operation in New Zealand. You will own the inbound, reactive care function, recruit and develop staff, and ensure sustainable workloads while meeting SLAs across channels. The role sits with Customer Operations and collaborates with Customer Success, Onboarding and the Australian product team. You will shape the service model, drive continuous improvement, manage escalation paths, and partner with #J-18808-Ljbffr