Service Specialist

Corporate Office, Christchurch Central location – Fixed term until 31/12/2026. Working full‑time hours. Job Overview As part of the Service Hub, you will be responsible for delivering outstanding customer service by ensuring our people get the appropriate support every time. You will utilise your excellent organisation skills in helping to develop and coordinate training and workshops for our people in a timely and efficient manner. Key Responsibilities Answering and investigating employee queries via phone, in person, or the self‑service portal. Championing customer experience principles and outcomes. Feeding into Knowledge Articles and enabling continued service improvement. Support our people in the use of max. Actively working with other teams to maintain process and consistency. Management of less complex employment relations issues. Championing and educating on HR processes and systems. Execution of necessary HR cyclical activities such as collective agreement updates and admin support for organisational changes. Qualifications and Experience Experience within the HRSS/People and Capability space with familiarity of our processes and systems – Payroll, Rostering, HR Admin, Advisory, Employment Agreements, Leave, max/ServiceNow platform, PSe, Microster. Experience providing excellence in customer service in both writing and phone. Ability to plan based on priority and effective time management. Passion for helping others. Comfortable in a complex, diverse and fast‑paced work environment; resilient, driven and works well under pressure. Our Commitment to Equity, Diversity and Inclusion Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for all New Zealanders. We are committed to being good employers and honouring our equal employment opportunity obligations. We particularly welcome applications from Māori, Pacific, disabled, and rainbow communities. #J-18808-Ljbffr