People Solutions Consultant - Employment Relations

At Fonterra Te Mātāpuna, we want everyone to feel they can be themselves. Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution. Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change. About the Opportunity | Mō tēnei tūranga We have an exciting opportunity for a People Solutions Consultant to join our Employment Relations (ER) workstream, one of four within our People Solutions team. As an experienced ER professional, you’ll bring deep expertise, sound judgement, and the confidence to act as a trusted internal adviser. You’ll manage complex ER cases and escalations, support capability uplift, and serve as a go-to ER specialist and informal leader. As our People Solutions model continues to mature, you’ll help develop people leaders and Advisors by setting high ER standards and modelling a proactive, solutions-focused approach. Through coaching and guidance, you’ll build others’ capability and confidence in decision-making. You’ll work closely with a wide range of stakeholders, delivering clear, pragmatic ER advice via phone and online channels. You’ll also contribute to the ongoing evolution of our systems, processes, and ways of working. Key responsibilities include: Managing ER casework, supporting frontline leaders to address people management challenges through the provision of expert ER advice Developing and delivering training in ER processes that contributes to capability uplift Improving systems, tools, and processes to enhance the customer experience Leading or supporting the implementation of process, project, and policy changes Embedding our P&C Operating Model and partnering across P&C to deliver high-impact service You bring several years of hands-on specialist ER experience, ideally within a shared services or HR operations environment. You’re confident managing complex, sensitive situations and have experience undertaking high-quality employment investigations arising from employee complaints. You are a confident communicator, conveying information clearly and calmly, even under pressure or ambiguity. You also possess strong written communication skills, with the ability to produce clear and concise formal correspondence. Experience in restructuring and change processes would be beneficial. With a consultative mindset and strong advisory foundations, you naturally take on informal leadership through coaching and mentoring. You’re proactive, engaging, and skilled at influencing without authority, with a strong focus on enabling others to succeed. You’re passionate about developing others—supporting both team members and people leaders—while role modelling the behaviours and ways of working we expect across People Solutions. If you’re looking to grow your career in People & Culture and deepen your ER expertise in a progressive, values-led organisation, this is a fantastic opportunity to build your foundation with an industry leader. At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone - no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz. We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance: Fair and equitable pay Health and well-being programs (medical, mental health support) Work-life balance options (flexible/hybrid working where possible) Employee recognition Support for community involvement and cultural connection To learn more, visit Fonterra Careers. A Career of Opportunities | Ngā Mahi At Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here. Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together. Together, we\'re shaping a future of inclusion | He Wāhi mō te Katoa Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth. If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou. Applications close at midnight on Thursday 16th July. #J-18808-Ljbffr