Technology Support Specialist

Te Whiwhinga mahi | The opportunity There is lots of variety in this role to keep you on your toes. It covers level 1–2 support, administration, improving processes and materials, and developing a more automated service for the future. Relationship management is a key part of the role as the team further implements the Agile methodology. You will liaise across Technology and provide support up to senior management and Board level. Key Accountabilities Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face‑to‑face Provide troubleshooting for end‑user hardware issues Manage request and incident tickets within operational/service levels Contribute to the Support Team's documentation and continuous service improvement efforts Work closely with other technical teams to deliver a smooth support experience Regional travel may be required. The role may require working hours between 6am and 6pm depending on the area assigned. Qualifications Experience in a service desk environment Knowledge in IT diagnostics, technical problem solving and issue management Strong relationship management experience and a confident communication style Ability to communicate technical detail to a non‑technical audience at all levels A resilient and self‑driven approach Strong customer service skills Experience using Office365 and ServiceNow or a similar ticketing management system Willingness to gain an understanding of TeAoMāori, promote tikanga and TeReoMāori, and appreciate TeTiritioWaitangi as it applies in the public sector About Us Our business group TeAukaha| Digital strengthens WakaKotahi NZ Transport Agency through supporting our people and delivering future‑focussed solutions. We enable digital change and provide quality data, information and security services. The Technology group implements, supports and maintains digital capability for NZTA. Benefits Competitive salary between $80,000 and $89,000, flexible working arrangements, 5weeks annual leave and an income protection and critical illness insurance scheme for all permanent employees. Equal Opportunity Employer NZTA|Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. #J-18808-Ljbffr