Supportive Care Coordinator

Supportive Care Coordinator Tauranga (Te Puna) — Full Time, Monday to Friday / Fixed Term: 12 months. Support patients and whānau through life’s most challenging time. At Waipuna Hospice, we provide specialist palliative care and support to people living with a life‑limiting illness, and to the whānau who walk alongside them. Our care wraps around the whole person – physically, emotionally, spiritually and culturally, helping people live well, right to the end. Every year our multidisciplinary teams support thousands of people across Tauranga and the Western Bay of Plenty, in homes, hospitals, clinics, our inpatient unit, and out in the community. We’re committed to continually evolving the way we care – always listening, learning, and looking for better ways to support our patients and their whānau. About the Role As a Supportive Care Coordinator you’ll play a key role in providing coordination and administrative assistance across our Counselling, Bereavement and Spiritual Care services, helping ensure patients, and whānau can access timely guidance, information, programmes and resources. The role also supports and coordinates volunteers, builds community connections, and contributes to the delivery of high‑quality supportive care services. Responsibilities Responding to enquiries from bereaved family members and assessing support needs. Coordinating referrals to appropriate services within Waipuna Hospice and the wider community. Conducting bereavement follow-up calls approximately 10‑12 weeks following a patient’s death or coordinating these through trained volunteers. Coordinating access to one‑to‑one counselling, student counsellor services, bereavement groups, Navigating Grief seminars, spiritual care and community support services. Coordinating and supporting bereavement and spiritual care volunteers. Building and maintaining relationships with faith‑based and spiritual groups within the community to support patient access to services. Maintaining accurate client records, programme documentation and service resources. Ensuring bereavement, counselling, spiritual care and educational resources remain current and readily accessible. Contributing to continuous quality improvement initiatives and the effective operation of Clinical Services. Demonstrating cultural awareness and a commitment to equitable and inclusive support for all patients, families and whānau. Qualifications You are administratively capable, compassionate, and motivated by purpose. A minimum of 10 years' administration experience. Strong coordination, administration and booking system skills. Excellent organisational and time‑management abilities. Intermediate to advanced Microsoft Office skills, including Word, Excel and Outlook. Outstanding verbal and written communication skills and confident communicating by telephone, with the majority of client interactions conducted over the phone. A compassionate, empathetic and professional approach while maintaining professional boundaries; demonstrated cultural awareness and respect for people from diverse cultural, spiritual and social backgrounds. A commitment to culturally safe practice and equitable access to services. Benefits A genuinely supportive, values‑led team culture. The opportunity to work across diverse and meaningful clinical settings. Ongoing professional development and learning opportunities. Staff wellbeing initiatives and support programmes. Discounts with local health providers and partners. Free onsite parking. The opportunity to do work that truly matters. The Waipuna Way Our Purpose: To champion equitable end‑of‑life care for our communities. Our Vision: A world where there is compassionate end‑of‑life care for all. Our Values Inclusive | Kotahitanga – Everyone matters. Courageous | Kia Mānawanui – Be brave. Make it simple | Kia Ngāwari – Make it easier. Guardians | Kaitiakitanga – Caring about today and tomorrow. Equal Employment Opportunity We are committed to attracting and retaining a workforce that reflects the diverse communities we serve. We actively seek to create an inclusive and equitable environment aligned with our values, where people feel they can contribute positively to our services and the people we care for. We welcome applications from people of all backgrounds and cultures. We acknowledge and respect individual diversity and spiritual needs, ensuring a safe and supportive environment. At Waipuna Hospice, we value authenticity, so in your application we want to see the real you. #J-18808-Ljbffr