Conference & Events Manager (Banquets Manager)

Conference & Events Manager (Banquets Manager) Full-time Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Full-Time As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo. Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart. Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world! Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. At Pullman Auckland, we see the familiar differently, deliveringpioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests. Our service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own byseeking opportunities, connect with meaning and make an impact. A visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact. Hospitalityisaworkofheart, Joinus andbecomeaHeartist® We are seeking an experienced Banquets Manager to lead the delivery of high-quality events, ensuring seamless execution, excellent guest experiences, and strong commercial results. Take ownership of the end‑to‑end delivery of conferences, meetings, and banqueting events Drive event planning and execution through clear and accurate Banquet Event Orders (BEOs) Partner with Sales, Kitchen, Engineering, Front Office, and Housekeeping to ensure smooth operations Lead, motivate, and develop the conferencing and Food & Beverage service team Consistently deliver an exceptional guest experience, maintaining high service and presentation standards Proactively manage guest feedback and resolve issues in a professional, timely manner Oversee rosters, staffing levels, and labour costs to meet budgeted targets Ensure financial accuracy across billing, cash handling, and reporting Champion compliance with health, safety, food safety, and emergency procedures Live and breathe Accor and Pullman brand values and sustainability commitments Minimum 2–3 years’ experience in conference, banqueting, or events management within a hotel or hospitality environment Proven experience leading teams in a Food & Beverage or events setting Demonstrated experience managing operations, staffing, and service delivery for conferences and banquets Strong understanding of food & beverage service standards, event operations, and guest experience Experience working with budgets, labour costs, and financial targets Sound knowledge of health & safety, food safety, and emergency procedures High level of written and verbal communication skills Legal right to work in New Zealand Ability to work a rotating roster, including weekends, public holidays, and evenings/nights, as required Our People+ Culture We are, who we serve We hire for personality, train for skill. A personality that reflects our brand character and embodies, the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse. We seek opportunities We connect with meaning We make a positive impact We also believe in rewarding your achievements with a range of exciting employeebenefits and programs. Just to name a few: Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide Daily staff meals provided Ongoing reward and recognition incentives Opportunities for further development and worldwide career progression within Accor #J-18808-Ljbffr