Client Relations Manager

Company Overview

JC Hair Beauty is a New Zealand-based supplier of professional hair and beauty products, serving hair salons, beauty salons, nail studios, and retail customers across the country. The company offers a comprehensive range of hair care, beauty, nail, eyelash, and salon equipment through both online and in-store sales. By supplying quality products from trusted brands together with reliable customer service, JC Hair Beauty is committed to providing professional, one-stop solutions to support the needs and growth of New Zealand’s hair and beauty industry.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

*Develop and maintain strong relationships with wholesale and retail customer

* Respond to customer enquiries and provide product information, quotations, and order support.

* Identify customer needs and recommend suitable products and solutions.

* Coordinate with internal teams to ensure timely order processing and delivery.

* Monitor customer satisfaction and resolve customer complaints and service issues promptly.

* Maintain regular communication with key customers to build long-term business relationships.

* Analyse customer feedback and purchasing trends to improve customer retention and service quality.

* Assist in planning and implementing promotional activities and customer engagement initiatives.

* Maintain accurate customer records and prepare customer service reports.

* Work closely with suppliers and internal departments to meet customer requirements.

* Assist in developing new business opportunities and expanding the customer base.

* Review and improve customer service processes to enhance operational efficiency.

Job requirement: applicant must meet following requirement to apply for this job

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• Diploma qualification or above.OR
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• Minimum 2 years of experience in customer service or client relationship management.
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• Strong communication and interpersonal skills.
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• Ability to resolve conflicts with professionalism and tact.
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• Ability to manage multiple client accounts and prioritise competing demands.
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Job Details:

Primary address of work: Auckland
\n Vacancy number: 1
\n Employment type: Permanent full time
\n Minimum hours per week: 30 Hours
\n Maximum hours per week: 40 Hours
\n Minimum hourly rate (low salary range): $35/hour
\n Maximum hourly rate (high salary range): $45/hour

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