Customer Service Specialist

Be part of a collaborative team that genuinely values great service Join a growing business with long-term career opportunities Deliver outstanding customer experiences in a fast-paced environment Customer Service Specialist Be part of a collaborative team that genuinely values great service Join a growing business with long-term career opportunities Deliver outstanding customer experiences in a fast-paced environment About the Role We're looking for an enthusiastic Customer Service Specialist to join a well-established business known for delivering exceptional service to its customers. This is a varied, customer-focused role where no two days are the same. As a key member of the team, you'll manage customer enquiries, process orders accurately, and work closely with internal departments to ensure a seamless experience from enquiry through to delivery. If you enjoy solving problems, building relationships and being part of a supportive team, this is an excellent opportunity to further your career. Key Responsibilities Respond to customer enquiries via phone, email and online platforms Process customer orders accurately and efficiently Liaise with dispatch and other internal teams to ensure orders are delivered on time Provide customers with product, pricing and delivery information Resolve customer queries professionally and in a timely manner Maintain accurate customer records and system information Provide general administrative support across the wider team as required About You To be successful in this role you will have: Previous experience in customer service, administration or a similar office-based role Excellent communication skills with a professional and friendly approach High attention to detail and strong data entry accuracy The ability to manage competing priorities in a busy environment Strong problem-solving skills and a proactive attitude Confidence using computer systems and learning new software A genuine passion for providing exceptional customer service What's on Offer Competitive salary of $65,000-$75,000 depending on experience A supportive and welcoming team environment Ongoing training and development opportunities The chance to join a respected organisation with a strong reputation for quality and service This is an excellent opportunity for someone looking to grow a career in a well-established company. If you’re someone who can provide excellent customer service, we would love to hear from you. Please contact Catherine Carroll directly cat••••••@grahamconsulting.co.nz Apply Now To apply for this position, or for more information please submit your information and CV to the Recruiter below; #J-18808-Ljbffr