Desktop Support Officer at Axiom Technologies

Apply for Desktop Support Officer at Axiom Technologies in NewPlymouth, N, NZ. This full‑time on‑site position offers great opportunities for career growth. Axiom Technologies is an Australia‑based entity with a history of providing Managed IT solutions to medium‑ to large‑scale enterprises globally. This role will provide on‑site/on‑call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience 2+ years of experience in Level2/3 desktop support. Windows10 or11 administration and troubleshooting of Intune, cloud, and thick‑build machines. Keep up with Windows App and Update release information. Provide web application support for Edge or Chrome. Provide cloud application support, collaborating with app owners when required. Support 3rd‑party applications such as Microsoft, Java, and Adobe (raise cases with the vendor when required). Support MSTeams issues, including video, audio, and performance. Familiar with AppV applications, MSStore Apps, and packaged applications. Troubleshoot and find the root cause for general performance issues. Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones. Office license management or troubleshooting. Keep up with release information for MSOffice and security updates. Support Office issues for native laptop or cloud applications. Collaborate with the MSOutlook app owner when required to find the root cause for Outlook issues. Knowledge of Active Directory and Group Policies. PowerShell scripting knowledge is a must. Ability to coordinate with various technical groups and to fix issues remotely for users. Fix and troubleshoot all application issues deployed on end‑user systems (e.g., app login failures, app not installed, software installations that fail). Client management and communication skills. Troubleshoot applications that are not working due to network‑related issues. Good knowledge of browser support and management of Chrome and Edge via GPO. Troubleshooting knowledge of Adobe, MSOffice, Oracle, Edge and Chrome apps. Compatible testing of web‑based applications with Chrome and Edge. Good understanding of ITIL concepts and ticketing tools. Accurately document all work performed through the ticketing system. Personal Attributes Excellent end‑user computing skills. Knowledge of infrastructure support. Strong analytical and problem‑solving capabilities. Well‑organized and extremely detail‑oriented. Strong customer service ethic and great communication skills, both oral and written. Passion for delivering quality in all tasks. Ability to work independently and in a collaborative, team‑oriented environment. Self‑starter, motivated to push limits and think outside the box. Fondness for simple, elegant, effective solutions. Ability to work with and maintain confidential information. IT Qualifications At least two of the following: PC/Laptop OEM Maintenance Certification CompTIAA+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role: 3+ years of relevant experience. #J-18808-Ljbffr