Design Engagement Lead

Role Overview Fisher & Paykel is one of New Zealand's best‑known brands, a global company with a strong heritage and ambitious plans. Our New Zealand origins, curious nature, and passion to develop luxury products designed around people are core elements that make us unique. Driven by our brand values of being real, generous, curious, and sustainably minded, we take a collaborative approach, champion ideas, and are united in our goal to be the world's most human‑centred, #1 premium appliance brand. The company is expanding its presence across Tāmaki Makaurau Auckland into a state‑of‑the‑art three‑site campus, including a world‑leading Global Experience Centre in Grey Lynn. Responsibilities Own the implementation of design engagement strategy across the region, leading a high‑performing team of Design Development Managers (DDMs) and Experience Centre staff. Personally manage a portfolio of tier‑1 Specifiers, Designers, and Architects (SDA). Bridge the global design engagement strategy with regional execution, ensuring every touchpoint reflects the Fisher & Paykel brand. Lead and develop the regional team as a single cohesive unit, setting clear expectations, coaching individuals, and fostering a collaborative, proactive, outcome‑focused culture. Maintain a direct portfolio of tier‑1 SDA relationships and drive brand engagement and specification outcomes with discipline and intent. Oversee the Auckland Experience Centre, ensuring every interaction reinforces our design‑led positioning and builds loyalty. Translate strategy into clear regional execution plans with measurable commercial outcomes, leveraging Design Engagement toolkit, Salesforce, and Programa platforms. Stay current with design, architecture, and specification trends to sharpen engagement approach and maintain authoritative voice with SDA audiences. Provide outstanding customer experience to all guests visiting the Experience Centre, building brand advocacy. Manage staffing, administration, operations, budget, and reporting activities within the Centre. Qualifications Experienced leader capable of setting strategic direction and executing hands‑on tasks. Proven capability in managing high‑value client relationships in a luxury or design‑adjacent environment. Strong commercial acumen and genuine appreciation for design and architecture. Excellent communication skills to tailor style across designers, consumers, internal stakeholders, and senior leadership. Project and event management experience to juggle multiple priorities. Experience delivering outstanding customer experience at a flagship brand environment. Knowledge of design and architecture industry, ability to read floor plans and elevations. Experience with Salesforce or similar CRM tools. A relevant bachelor’s degree in marketing, business, design, architecture, or a related field is desirable, though equivalent hands‑on experience in a similar leadership role will also be considered. Benefits Competitive salary. Flexible working. Excellent growth and progression opportunities. Generous discounts on Fisher & Paykel and Haier products. Life and disability insurance. Discounted medical cover. Leading Whānau/Family leave offering. Subsidised staff café. Free car parking when on‑site. Opportunities to work in a global organisation headquartered in New Zealand and shape brand presence in the design and architecture community. Application Apply now with your CV and a cover letter. From the grandest of ideas to the smallest of details, every day we're turning our passion into performance and improving life through good design. Here at Fisher & Paykel we're passionate about our customers and we care about the details. It's this passion that inspires us towards reaching our goal, to become the most human‑centred appliance brand in the world. Equal Opportunity Statement Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. #J-18808-Ljbffr