Duty Manager - Sherwood

Duty Manager – Sherwood Queenstown Boutique Alpine Hotel About EVT Sherwood Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers. The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one‑of‑a‑kind experiences, service and quality. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you. Role Overview Sherwood Queenstown is a sustainability‑led, boutique hotel set on the hillside overlooking Lake Wakatipu and the Remarkables. Blending rustic charm with modern comfort, Sherwood offers a unique retreat focused on wellness, creativity, and community, with thoughtfully curated rooms and a vibrant cultural calendar of live music, art, and wellness experiences. Reporting to the Operations Manager, the Duty Manager coordinates and oversees the day‑to‑day running of the Front Office Department. You'll be the face of Sherwood during your shift, empowered to resolve guest requests and issues, lead the team through any situation that arises, and help maintain the exceptional standard of service Sherwood is known for. This is a rare opportunity to be part of something special, at a hotel with a genuine sense of place and purpose. This is a permanent full‑time position with a minimum guaranteed hours of 30 per week. Key Responsibilities Oversee daily Front Office operations, ensuring departments are adequately staffed and service standards are consistently upheld Be aware of VIP and group arrivals and departures, ensuring all preparations are made and guests feel a genuine sense of welcome Manage the hotel complaint system, resolving guest requests and issues professionally and in a timely manner Maximise average room rate and occupancy through effective yield management and liaison with key departmental personnel Maintain the hotel's duty log, ensuring all relevant shift information is accurately recorded for reference Lead the hotel through crisis management action plans when required, ensuring the safety, security and condition of guests, staff and the property at all times What You'll Bring A current Duty Manager's Certificate Previous experience in Front Office is essential Opera Cloud experience is advantageous Strong leadership skills with the ability to make sound decisions under pressure Excellent communication skills and a genuine, welcoming service style Flexible availability, including evenings, weekends and public holidays How You Work Daymaker ethos – no one's too big for the small things Hands‑on and non‑hierarchical – leads from the front Resilient and solutions‑focused – stays calm, moves fast Growth mindset – learns, shares, and levels up others Perks from Day One 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar Seasonal perks at Thredbo Rapid career growth across our hotel & entertainment network Paid parental leave; community & volunteering opportunities #J-18808-Ljbffr