Customer Solutions Manager, New Zealand, ANZ

Customer Solutions Manager, New Zealand, ANZ Job ID: 10473380 | Amazon Web Services New Zealand Limited Do you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey. At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end‑to‑end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multidisciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will evangelize AWS services and influence customers to adopt the right solution at the right time. Key Responsibilities Lead cloud transformation programs (technical, operational, organizational, education) that span across IT teams and business units. Serve as single‑threaded owner for migrations and strategic initiatives. Maintain broad and in‑depth knowledge of cloud technologies to unlock opportunities for customers. Accelerate customer adoption through education and enablement. Collaborate with customers to identify and prioritize strategic initiatives and support change management to facilitate AWS services adoption. Help shape the customer solutions management function, including defining and implementing new processes, methodologies, and tools. Manage time efficiently and engage required customer, AWS, and partner teams to accelerate the customer’s cloud journey. Be a thought leader across Amazon organizations to share success mechanisms and impact industry trends. Day in the Life Single‑threaded owner for migrations and strategic initiatives. Work cross‑functional with AWS and partner teams and act as the customer’s voice within AWS. Basic Qualifications 5+ years of leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion. Experience leading technical and non‑technical transformation project teams across broad functional teams. Experience in customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies. Preferred Qualifications AWS certification such as AWS Solutions Architect or similar cloud certification, or an Associate’s degree or above. 10+ years of cloud architecture and solution implementation experience, or a bachelor’s degree in business administration, finance, economics, computer science, data science, engineering, or related field. Benefits Work‑life balance: flexibility as part of our working culture, supporting success at work and home. Inclusive team culture: employee‑led affinity groups and ongoing events fostering inclusion. Mentorship and career growth: knowledge‑sharing, mentorship, and career‑advancing resources. Amazon values diverse experiences and encourages candidates from all backgrounds to apply. Posted: March 2, 2026 (Updated 2 months ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr