Customer Solutions Manager, New Zealand, ANZ

Description Do you want to work with Australia's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey. Key Responsibilities Take end‑to‑end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multidisciplinary teams (sales, solutions architecture, support, product, professional services, partners). Serve as a trusted cloud migration advisor to your customer. Leverage your consulting, complex program management and technology skills to understand your customer’s strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. Understand your customers’ biggest business and IT challenges, and provide prescriptive guidance based on AWS best practices to guide them through obstacles. Coach customers on AWS services and support them in adopting the right solution at the right time. Earn the trust of the customer by doing what’s best for them in the long term; communicate confidently at both the executive and project team level, and collaborate with technical and non‑technical teams regardless of geographical or organizational boundaries. Act as a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers. Own cloud transformational programs (technical, operational, organizational, educational) that span across IT teams and business units. Be the single‑threaded owner for migrations and strategic initiatives. Maintain a broad and in‑depth knowledge of existing and developing cloud technologies to unlock opportunities for customers. Accelerate customer adoption through education and enablement. Collaborate with customers in identifying and prioritizing strategic initiatives, support change‑management to facilitate AWS Services adoption and establish new ways of working. Help shape the growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools. Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate the customer’s cloud journey. Be a thought leader across Amazon organizations to share knowledge, success mechanisms and impact industry trends. A Day in the Life Lead cloud transformation programs (technical, operational, organizational, education) that span across IT teams and business units. Be the single‑threaded owner for migrations and strategic initiatives. Maintain a broad and in‑depth knowledge of existing and developing technologies as it relates to cloud computing, unlocking opportunities for customers. Accelerate customer adoption through education and enablement. Collaborate with customers in identifying and prioritizing strategic initiatives, support change‑management to facilitate AWS Services adoption and establish new ways of working. Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools. Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey. Be a thought leader across Amazon organizations to share knowledge, success mechanisms, and impact industry trends. Basic Qualifications 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience. Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams. Experience in customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies. Preferred Qualifications AWS certification such as AWS Solutions Architect or a similar cloud certification, or associate’s degree or above. 10+ years of cloud architecture and solution implementation experience, or a bachelor’s degree in business administration, finance, economics, computer science, data science, engineering, or other related field. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected status. If you have a disability and need a workplace accommodation during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr