Business Development Manager

ROLE TITLE: Business Development Manager REGION: Asia Pacific REPORTING: Head of Professional Services, ANZ and Sales Director, NZ ROLE PURPOSE The Business Development Manager is responsible for leveraging existing and new relationships to maximise sales across the assigned territory. Reporting to the Sales Director NZ, the Business Development Manager has day to day responsibility for the effective growth of profitable revenue growth and market share in the assigned region. Critical to success is building customer relationships and sales opportunities through a consultative solution based selling approach. Key Responsibilities MAIN RESPONSIBILITIES Strategic Business Planning Monitor market trends and identify potential revenue growth areas and risk mitigation strategies in response. Build and maintain strong product knowledge to support ongoing business growth opportunities across the Glory Product offering including Cash, Acrelec, and Flooid categories. Liaise with Sales team members to leverage existing relationships and new prospects to deliver total product solutions. Communicate customer feedback to key stakeholders for use in future revenue/product planning. Business Development Proactively generate and qualify new opportunities and progress them through the sales funnel. Develop relationships with channel partners e.g. POS providers, resellers of Cash Automation Technology for additional new business and SOW opportunities. Promote Cash Automation technology to all potential customers, creating awareness of Glory’s wider product portfolio. Attend trade shows promoting products when required as well as coordinating Retail Thought Leadership events. Serve as the primary point of contact with customers, providing customers with updated delivery information, managing and responding to customer complaints, and ensuring partner or customer satisfaction. Manage and respond to miscellaneous enquiries received through website and other sources. Customer Relationships and Management Build and maintain trusting relationships with customers and account stakeholders. Communicate clearly and accurately to customers on the status of projects and implementation. Serve as the primary point of contact with customers, providing customers with updated delivery information, managing and responding to customer complaints escalated from the service team, and ensure customer satisfaction. Ensure a structured cadence is in place for nominated strategic accounts the alignment of joint business plans if appropriate. Meet with customers in person when possible, as opposed to virtual premises. Operate to support and strengthen the GGS brand with assigned customers at all times. Develop corrective action plans for customer problem solving when necessary. Ensure the customer installations, training, handover and implementation documentation is in place for all new customers and new projects. Ensure the smooth coordination and deployment of new customer installations working with the deployment team. Financial and Business Planning Develop growth plans to meet and exceed company revenue objectives. Develop comprehensive account plans for nominated accounts. Provide monthly reports on key accounts including accurate forecasts. Meet company deadlines for financial forecast submission ensuring that the forecast is for a minimum rolling twelve-month period. Leadership and Personal Development Communicate progress on a timely basis and in an effective format enabling support departments and management to understand progress, issues, and opportunities. Work with service to ensure that there is the required support structure in place for customers. Maintain awareness and keeps up to date with best practice, trends and market information through research, networking, and attending seminars. Identification of own training and development needs. Health & Safety Take reasonable care for your own health and safety, and ensure your actions do not adversely affect others in the workplace. Comply with all company health and safety policies, procedures, and instructions. Identify and report hazards, risks, incidents, and near misses promptly. Report injuries, illnesses, and unsafe conditions promptly. Assist with incident investigations and hazard control implementation where required. Use personal protective equipment (PPE) and safety systems correctly and as required. Follow safe work practices and contribute to maintaining a safe and healthy work environment and a positive safety culture, including ensuring equipment and work areas are kept clean, safe, and fit for purpose. Participate in training, toolbox talks, and safety meetings as required. Skills, Knowledge & Expertise REQUIRED QUALIFICATIONS Tertiary qualifications in Business, or Marketing would be advantageous. Completion of sales training programs and conversant in Sales Methodologies. Minimum 5-8 years’ experience working within a sales capacity in a technology related field. REQUIRED SKILLS AND COMPETENCIES A strategic account manager with high level industry contacts The ability to work independently, flexibly, and with a high degree of initiative and creativity Excellent presentation, communication and interpersonal skills Solid project management skills in the coordination of both internal and external resources High level of integrity and work ethic A thorough understanding of the Banking, Quick Service Restaurant, Retail, Grocery environment and current trends/ challenges Strong aptitude for business case development Proficient business writing and presentation skills and a thorough knowledge of Microsoft Office products Ability to work independently with a high sense of urgency Strong influencing skills, both internal and external Proven track history of 100% quota attainment of $3 - $10 million plus territory Experience of developing and driving interest in similar technologies Experience of the Banking environment would be highly regarded Experience using CRM software and/or similar KPI reporting tools A team player with the ability to engage and gain support from internal stakeholders Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law. #J-18808-Ljbffr