Customer Support Specialist

About the role Are you looking for a new opportunity that will excite and challenge you every day, while helping people? This role will be part of our highly successful and growing Auckland Support Team, supporting our global ezyVet software customer base. Responsibilities Support veterinary customers worldwide via high‑quality email and phone service. Efficiently problem‑solve and manage tickets until resolution. Deliver training webinars focused on specific ezyVet features and continuously up‑skill both yourself and customers. Contribute to the support roster, including weekend shifts every 4‑5 weeks and a rotating shift pattern of either 6am‑3pm or 10am‑7pm, with assignments 3months in advance. Qualifications Excellent written and verbal communication skills, with experience answering many phone calls. Passion, empathy and resilience, with a can‑do attitude and a willingness to take the driver’s seat of your career. A passion for technology or the veterinary industry, and experience with ezyVet or general clinic experience is desirable. Background in technology, veterinary nursing, animal health, commerce or economics provides a strong foundation. Ability to work a flexible shift pattern, including weekends. Benefits Structured onboarding, induction, ongoing training and performance‑driven professional development. Competitive compensation, incentives and fully subsidised Southern Cross Health insurance. Modern office space with gym, rooftop terrace, coffee, fruit, food‑truck Fridays and a dog‑friendly environment. Career pathways that take you places if you are willing and able. About IDEXX IDEXX is an innovation leader in veterinary software, operating in more than 175 countries with a global workforce of over 10,000 people. We are dedicated to enhancing the health and well‑being of pets, people and livestock worldwide. The company values a diverse workforce and actively encourages individuals from underrepresented groups to apply. IDEXX is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by law. #J-18808-Ljbffr