IT Support - Pacific Plant - Hastings at Silver Fern Farms

IT Support – Pacific Plant – Hastings Full‑time on site position with opportunities for career growth. Location: Takapau (Takapau, NZ). Employment type: Permanent. Application deadline: 26 July 2026. About the Role This role provides critical IT support services across Silver Fern Farms' Pacific plant in Hastings. You will support a wide range of technologies including hardware, applications, site production systems, CCTV, physical and software security systems, telephony, and networking infrastructure. While specialist teams provide expertise across these platforms, this position acts as the site’s frontline IT support, ensuring issues are resolved efficiently and users receive excellent service. You will also help support the IT aspects of Operational Technology (OT) systems that underpin key production processes, working alongside site engineers and operational teams. This is a hands‑on role supporting both office‑based and manufacturing environments, so you’re comfortable working directly with users and spending time on the processing floor. The role also contributes to technology projects, user training initiatives, and participation in a scheduled on‑call roster. Key Responsibilities Assist, coordinate, and perform hands‑on maintenance and troubleshooting of desktops, servers, and peripheral devices. Install and upgrade software and hardware, implement backups, and configure systems, applications, networking equipment, and OT devices. Proactively engage with end users to resolve support issues and improve their technology experience. Promote and contribute to continuous improvement of IT service delivery across the site. Provide technical support, fault diagnosis, and resolution for IT systems, services, and hardware used throughout the Pacific plant. Support the delivery of local and national IT projects. About You This is a customer‑focused role requiring you to be organised, proactive, and passionate about solving problems. You’ll be motivated by helping people, improving services, and delivering practical technology solutions in a fast‑paced operational environment. To be successful, you need to be adaptable, capable of managing competing priorities, and confident building professional relationships across all levels of the business. Key Skills and Experience Experience providing technical support for desktops, servers, printers, and networking equipment. Knowledge of desktop and server operating systems, particularly Microsoft Windows environments. Experience supporting Microsoft Office applications and Microsoft 365. Strong interpersonal skills, including rapport building, active listening, problem‑solving, and documentation. Working knowledge of IT troubleshooting tools, diagnostic techniques, and support processes. Excellent written and verbal communication skills. A flexible approach and willingness to participate in on‑call support as required. The ability to work effectively within both office and manufacturing environments. Benefits Subsidised health and life insurance. Ongoing learning and development opportunities. Career growth within a large and diverse business. Flexible work practices that support work‑life balance. Equal Opportunity and Diversity Statement Silver Fern Farms welcomes people from all backgrounds and walks of life. We are proud of our diverse and inclusive workplace and are committed to providing equal opportunities for all team members and applicants. #J-18808-Ljbffr