Trade Sales Support - Mandarin Speaker | Mitre 10 MEGA Albany

The Role This is a full-time, permanent office-based role, supporting our Trade Account Manager who spends most of their time out in the field. Your focus is on execution, accuracy, and follow‑through – making sure customer orders are processed correctly, product is sourced, and deliveries happen on time. You’ll be the person who keeps everything moving behind the scenes. While the Account Manager is out building relationships and generating business, you are ensuring the detail is handled, commitments are met, and customers receive what they need without issues. This is not a field sales role. It’s a fast‑paced, internally focused position that requires strong organisation, attention to detail, and the ability to manage multiple moving parts at once. What You’ll Be Doing Managing the end‑to‑end processing of trade customer orders Preparing accurate quotes and converting them into confirmed orders Ensuring orders are correctly entered, tracked, and fulfilled on time Sourcing building materials and coordinating supply, including non‑standard items Liaising with suppliers, customers, and internal teams to resolve issues quickly Coordinating deliveries and ensuring timelines are met Keeping systems, pricing, and customer information accurate and up to date Supporting the Account Manager by handling the detail and follow‑through required to deliver on customer commitments About You Fluency in Mandarin (spoken and written) is essential to support communication with a diverse trade customer base Background in trade and/or building supplies with customer service or sales support experience required (you won’t be out on site, but you do need to understand how trade customers work and what matters to them when it comes to delivery, timing, and getting the job done properly) Strong attention to detail and a high level of accuracy Confidence managing orders, quotes, and administrative processes Ability to juggle multiple tasks and prioritise effectively A practical, solutions‑focused mindset – you fix problems, not pass them on Clear communication skills and a reliable, organised working style What You’ll Gain The opportunity to support a busy and growing trade portfolio Exposure to real projects and customer accounts in the local market Support from an experienced Trade team A role where your contribution directly impacts customer outcomes and team success What’s in it for You Everyday Benefits Generous staff purchase scheme at select Mitre 10 stores (eligibility applies) Discounted food and drinks at our in‑store Columbus Café (eligibility applies) Everyday savings on shopping, travel, dining, and more through our perks app Ongoing training and development through our eLearning platform Growth & Development Opportunity to build skills across multiple departments Internal movement opportunities within the store and wider Riviera group Exposure to trade, retail, and specialist product areas Recognition & Team Monthly recognition aligned to company values with rewards Long service recognition and rewards Annual performance awards #J-18808-Ljbffr