Branch Manager

Overview We\'re looking for a driven, people-focused Branch Manager to lead our branch team and drive performance across your territory. You\'ll take ownership of the branch\'s financial results, customer relationships, and team culture — setting the strategic direction and leading from the front to deliver on revenue, profit, and cash flow targets. This is a hands-on leadership role for someone who thrives on building strong customer relationships, growing a high-performing team, and running a safe, efficient, and well-run branch. Responsibilities Driving financial performance — owning your branch budget and building a business plan that sets clear direction for the team Growing the customer base — analysing territory potential, running a structured call cycle, and identifying opportunities to maximise sales and revenue Leading your team — recruiting, coaching, and mentoring branch staff, and setting the standard through your own example Owning the numbers — keeping CRM and branch reporting accurate and up to date Becoming a product expert — mastering the features and benefits of our product range to support customers and your team Championing health and safety — maintaining a safe workplace, proactively managing hazards, and fostering a strong safety culture Upholding branch standards — ensuring presentation, service levels, and processes reflect company expectations Qualifications Proven experience leading teams in a customer service environment, with a track record of coaching people to high performance A results-driven mindset with the ability to take accountability and make things happen Strong commercial acumen — you understand what drives business performance and can talk the language of business Excellent customer service skills and a natural relationship-builder Great attention to detail, particularly when it comes to orders, reporting, and branch performance The ability to stay calm and effective under pressure while juggling multiple priorities Solid computer literacy (Outlook, Excel, ERP systems — M3 experience an advantage) A Class 1 driver\'s licence with F endorsement A reasonable level of physical fitness, with the ability to safely handle products up to 20kg Our Values We\'re A Place Where People Matter, we Do What\'s Right, and we Connect With Customers. If these values resonate with you, we\'d love to hear from you. Sound Like You? If you\'re a natural leader who\'s passionate about people, customers, and results, we want to talk to you. #J-18808-Ljbffr