Rooms Division Manager -- Rydges Wellington

The Opportunity This is an exciting opportunity to join one of New Zealand's largest hotels as Rooms Division Manager. Reporting directly to the Hotel Manager, you will lead Front Office, Housekeeping and Maintenance teams, drive service excellence, financial performance and a high‑performing team culture. You will step into operational leadership of the hotel in the absence of the General Manager and Hotel Manager. Key Responsibilities Lead the day‑to‑day operations of Front Office, Housekeeping and Maintenance, ensuring exceptional guest service, efficiency and compliance with company standards. Provide visible leadership across the hotel, working operational shifts and acting as Manager on Duty when required. Champion VIP, group and key guest arrivals and departures, and take ownership of guest complaints and service recovery. Analyse Rooms Division financial performance—RevPAR, occupancy, average rate, payroll and departmental profitability—and prepare accurate monthly reports and forecasts. Manage departmental budgets, rosters and productivity, working closely with the Revenue and Reservations Managers to optimise room revenue. Lead, coach and develop the Front Office, Housekeeping and Maintenance teams, overseeing performance reviews, training and succession planning. Maintain compliance across Tyalls audits, health and safety, security and hotel asset management. Maintain a strong working knowledge of Opera Cloud, HubOS and other relevant hotel systems. What You'll Bring Proven leadership experience across Front Office, Housekeeping or broader Rooms Division operations, ideally within a large or complex hotel. A strong commercial acumen, with the ability to manage budgets, labour costs and departmental performance. Demonstrated success leading, coaching and developing high‑performing teams. Excellent guest service instincts, with the composure to manage service recovery and VIP experiences under pressure. A current Manager's Certificate, First Aid Certificate and Driver's Licence (or the ability to obtain these). Working knowledge of hotel systems such as Opera Cloud, and a genuine passion for operational excellence. How You Work Owner's mindset — acts on data/feedback; ships improvements. Hands‑on and non‑hierarchical — leads from the front. Resilient and solutions‑focused — stays calm, moves fast. Perks from Day One 50% off dining and stays across EVT hotels. $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar. Seasonal perks at Thredbo. Rapid career growth across our hotel & entertainment network. Paid parental leave; community & volunteering opportunities. #J-18808-Ljbffr