Guest Service Agent -- LyLo Auckland

54 Cook Street, Auckland Central, Auckland 1010, New Zealand Posted Monday 13 July 2026 at 12:00 pm | Expires Tuesday 11 August 2026 at 11:59 am About EVT At LyLo, we keep things easy and fun, whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we’re redefining travel for social accommodation. Our LyLo Auckland crew is down‑to‑earth, tight‑knit and always up for a laugh, while still nailing the details that make guests feel right at home. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limit on where your career could take you. The Role We’re after a Guest Service Agent to be the friendly face guests see first and remember most. You’ll be checking guests in with a smile, sorting requests before they even have to ask twice, and making sure every stay at LyLo feels effortless and a little bit fun. It’s fast‑paced, it’s social, and no two shifts are ever quite the same. Perfect if you love people, thrive on variety, and want to be part of a genuinely great team. This is a part‑time role, so we’re looking for someone with flexible availability to help cover our roster, including mornings, evenings and weekends. Key Responsibilities Greet guests warmly on arrival and departure, anticipating their needs before they have to ask, and check them in and out efficiently and accurately Process daily guest transactions and accounts with care and accuracy, and manage reservations correctly and on time Work closely with Housekeeping, Reservations and Maintenance to make sure rooms are guest‑ready Pass on guest requests to the right department and follow up to get them sorted, actioning messages promptly and flagging any feedback or complaints to management Know your stuff: local area, hotel services, current rates and packages, and keep things safe, clean and compliant with LyLo’s policies and WH&S guidelines Get involved in training sessions and team meetings, look after our equipment, complete opening/closing duties, and lend a hand to the wider team wherever needed. We’re all in this together What You’ll Bring A genuine love of people and a knack for making guests feel welcome Previous experience in guest service, hospitality or front office is a bonus, but a great attitude matters more Sharp attention to detail and the ability to juggle a few things at once Great communication skills and a team‑first mindset Flexibility to work a variety of shifts across the week A fun, friendly, down‑to‑earth approach to work and life Must have current NZ work rights. How You Work Daymaker ethos: no one’s too big for the small things Owner’s mindset: acts on feedback and looks for ways to improve Hands‑on and non‑hierarchical: mucks in wherever needed Resilient and solutions‑focused: stays calm, keeps it moving Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers. Free barista coffee and staff meals every shift A fun, friendly and genuinely down‑to‑earth team to work alongside 50% off dining and stays across EVT hotels: QT, Rydges, Atura, LyLo and more $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar Seasonal perks at Thredbo Rapid career growth across our hotel and entertainment network Paid parental leave; community and volunteering opportunities #J-18808-Ljbffr