Technical Support Analyst, Regulatory, Corporate and Sector Services

About the role We’re looking for a Technical Support Analyst to join our Regulatory, Corporate and Sector Services team in Digital Services. Your role will involve providing technical support for critical business applications and clinical systems across Health NZ by maintaining stability, troubleshooting complex issues, and implementing smart enhancements to keep systems reliable and continuously improving. In this role you will work closely with the Digital Applications & Products teams and end users to deliver timely support and contribute to a positive user experience. About the team This role is within the Corporate, Regulatory and Sector Services portfolio in Digital Applications & Products, which supports the applications that operational teams and corporate services rely on daily. Our team works closely with stakeholders across the health sector to ensure digital solutions remain reliable, secure, and aligned to organisational needs. About you You bring solid technical support experience, a customer‑focused mindset, and the ability to work calmly and effectively in a fast‑paced environment. You enjoy working as part of a team and take pride in providing high‑quality support. You will ideally have: 3 – 5 years’ experience in a technical support or IT support role Strong troubleshooting and problem‑solving skills, ideally supporting complex business critical applications Experience using service management tools such as ServiceNow or Jira Service Management A relevant IT qualification or certification (e.g. CompTIAA+) Knowledge of IT security best practices and basic networking concepts Experience working in the health sector (desirable) You’ll also demonstrate a commitment to equity in healthcare outcomes and the ability to build positive relationships with a wide range of stakeholders. WorkingforHealthNewZealand HealthNewZealand|TeWhatuOra is committed to building a diverse and inclusive workforce. We welcome applications from Māori, Pacific, disabled, and rainbow communities and are dedicated to creating an environment where everyone can thrive. Whilst HealthNewZealand is undergoing change, affected employees will be given preference and priority for this position. #J-18808-Ljbffr