Team Leader Operational Support and Assurance

Team Leader, Operational Support and Assurance Permanent | Full Time About the role NZQA is seeking an experienced and people‑focused Team Leader to join the Quality Assurance Division (QAD) in Wellington. This key leadership position is responsible for leading a high‑performing team that delivers operational support, coordination and secretariat services, and assurance activities that support NZQA’s quality assurance functions across the tertiary education sector. Key responsibilities Lead and develop a high‑performing team to deliver quality operational and administrative services. Oversee operational support, secretariat functions and service delivery across QAD. Manage priorities, performance and assurance processes to support compliance and business objectives. Act as the escalation point for complex operational, customer service and compliance matters. Use performance insights to drive process improvements, customer experience and organisational effectiveness. Build strong partnerships with education organisations, sector agencies, professional bodies and internal stakeholders. What you’ll bring to the role Experience using CRM systems, workflow management tools, databases and Microsoft Office applications. Demonstrated success leading teams and building capability in a complex environment. Continuous‑improvement mindset, with the ability to identify opportunities and implement effective solutions. Strong stakeholder engagement skills and the ability to build trusted working relationships across a range of audiences. Experience working in regulatory, compliance, quality assurance or contract management environments. Knowledge of the tertiary education sector would be desirable. Equal Employment Opportunity Statement NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. #J-18808-Ljbffr