Patient Support & Security Worker (Adult Mental Health Unit, Wahi Oranga)

Patient Support and Security Worker, Nelson Hospital, Permanent Full-time Wāhi Oranga - Mental Health Inpatient Unit Make a meaningful difference every day by supporting the safety, wellbeing, and recovery of people accessing inpatient mental health services. Join a supportive and experienced team where your communication, relationship-building, and de‑escalation skills are valued, with training and development opportunities provided. Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. About the Role As a Patient Support & Security Worker in the Adult Mental Health Unit, you will: Assist our teams to ensure that we continue to provide a welcoming and safe environment primarily for the Inpatient Mental Health Unit (Wahi Oranga) at Nelson Hospital. Focus on working with staff to best meet the needs of patients and their whānau accessing our services. This is a permanent, full‑time role working 80 hours per fortnight (1.0 FTE), Monday to Friday 7.00 AM to 3.30 PM at Adult Mental Health Unit, Wāhi Oranga. About the Team/Service/Location Hospitals are dedicated to caring for people, and it takes a strong team – far beyond the clinical workforce – to keep operations running smoothly and ensure patients, visitors, and staff are well supported. A key part of this is always having a reliable and professional Patient Support & Security team on site. If you're looking for a meaningful role where you can make a real difference every day, this could be a great opportunity for you. For more information on living and working in Nelson click here. About you As a Patient Support & Security Worker (in the Adult Mental Health Unit), you will be the type of person who: Works in a rational and calm manner; Has the skills and experience to effectively de‑escalate difficult situations; Promotes a safe and therapeutic environment; Relates well to patients and their visitors; Works with the clinical team and follows directions. Previous experience in security, or a related industry is preferred. However, this is not essential as training will be provided. Additionally, you will have: Empathy and a non‑judgmental attitude towards patients and members of the public; The ability to relate with ease to people from a variety of different cultures and backgrounds; The ability to recognise and pass on issues that may affect patient welfare; A good level of physical fitness and mobility. The successful candidate must be eligible to work in New Zealand or hold a valid NZ work visa at the time of applying. Working at Health New Zealand Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and serve our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. How to Apply To apply please click apply now . All applications must be submitted through our online careers' portal by 13 August 2026. If you have any questions about the role, please contact. We will review applications as received and may proceed with the recruitment process, before the closing date of this advert. Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position. Job details Job Reference: R1N26-210 Location: South Island - Nelson / Marlborough - Nelson Job type: Permanent Full time Expertise: Non‑Clinical Security Officer - All values #J-18808-Ljbffr