Team Leader - Client Operations

An exciting opportunity has arisen to join a leading New Zealand financial services organisation in a newly created leadership role within its Client Operations team. This is an ideal opportunity for an experienced people leader who enjoys developing high‑performing teams, improving operational processes and driving service excellence. Rather than managing a front‑line contact centre, you'll lead the team responsible for client onboarding and transaction processing, ensuring work is delivered accurately, efficiently and to the highest standard. The Opportunity Leading a team of Client Operations Associates, you'll be responsible for building capability, creating bench strength and fostering a culture of continuous improvement. Working alongside another Team Leader, you'll oversee the day‑to‑day operation of a busy, high‑volume transactional environment while coaching your team to deliver exceptional client outcomes. Your responsibilities will include: Leading, coaching and developing a high‑performing operations team. Conducting regular one‑on‑ones, performance reviews and development planning. Managing workflow, resourcing and operational priorities. Driving continuous improvement, automation and process efficiencies. Supporting onboarding, client transaction processing and operational excellence. Handling escalated client matters where required. Partnering with internal stakeholders to improve systems and client experience. Contributing to strategic projects and technology initiatives. Ensuring compliance with regulatory and risk requirements. About You You are a genuine people leader who enjoys helping others succeed while improving the way work gets done. You'll likely bring: Leadership experience within financial services, banking, funds management or a similar regulated environment. Experience leading high‑volume operations or transaction processing teams. A passion for coaching, mentoring and developing people. Strong performance management and stakeholder engagement skills.Experience driving process improvement and operational efficiencies. A collaborative leadership style with a focus on continuous improvement. Excellent organisational skills and attention to detail. A commitment to delivering exceptional client outcomes. What's on Offer Newly created leadership opportunity. Strong people leadership focus. Opportunity to shape a growing team. Collaborative and supportive culture. Auckland CBD location. Genuine opportunity to influence process improvement and operational excellence. This is an excellent opportunity for someone who enjoys leading people, improving processes and creating a high‑performing team within a well‑respected financial services organisation. #J-18808-Ljbffr