Booking Administrator - Physiotherapy

Booking Administrator Allied Health Unit, Dunedin Hospital Salary Band 5: $76,705 - $86,754 p.a. pro rata + KiwiSaver + On-site Employee Gym. Permanent, Part-time (0.7 FTE), 28 hours per week. About the role Are you an organised person with exceptional administrative, customer service skills and a passion for helping people? We have an exciting opportunity for a Booking Administrator to join our friendly and supportive Physiotherapy Outpatient Team within the Allied Health Unit at Dunedin Hospital. As the first point of contact for our service, you will play a key role in ensuring patients receive a positive experience from referral through to appointment. Working alongside clinicians and administrative colleagues, you will help coordinate outpatient appointments and contribute to the efficient delivery of services for people across the wider Dunedin region. This position would particularly suit someone with previous booking or healthcare administration experience. Knowledge of SIPICS is advantageous; however, training can be provided for the right candidate. Key responsibilities include: Booking and coordinating patient appointments accurately and efficiently. Liaising with Allied Health clinicians and external agencies to arrange appointments and clinics. Maintaining patient management systems to ensure referrals are managed appropriately and within required timeframes. Providing exceptional customer service to patients, whānau, clinicians, and other stakeholders. Delivering professional reception services and keeping patients informed of appointment changes, delays, and waiting times. Supporting the wider Allied Health administration team as required. Hours of work Tuesday: 8:30am – 1:00pm Wednesday: 8:00am – 4:30pm Thursday: 8:00am – 4:30pm Friday: 8:30am – 4:30pm You will also be expected to provide support for planned and unplanned leave cover when required therefore flexibility is required. About you You are a confident and approachable administrator who enjoys working in a fast‑paced environment and takes pride in delivering outstanding service. You are highly organised, adaptable, and able to build positive relationships with a wide range of people. To be successful in this role, you will demonstrate: A warm, professional, and customer‑focused approach when interacting with patients, both in person and over the phone. The ability to work independently while contributing positively as part of a wider multidisciplinary team. Strong organisational skills, attention to detail, and the ability to prioritise competing tasks and deadlines. Confidence using information technology and office systems, with experience in Microsoft Word, Excel, and Outlook. A minimum of two years’ clerical or administrative experience. A sound understanding of privacy and confidentiality requirements and the ability to maintain professional boundaries. Previous experience with SIPICS or any relevant Patient Administration System (PAS) (desirable but not essential). Most importantly, you will be flexible, adaptable, and committed to supporting both patients and colleagues within a continuously evolving healthcare environment. Benefits Beautiful coastlines and a family‑friendly community. Subsidised gym membership and discounted health insurance. Access to staff fitness facilities and banking offers. Access to a range of retail discounts and Employee Assistance Programme (EAP). #J-18808-Ljbffr