International Student Support Officer

The International Student Support Officer is a permanent, full-time position based in Hawke's Bay and plays a key role in delivering quality, timely and effective pastoral care and guidance to international students at EIT. The role sits within the International Centre team and supports the wider activities of the team who are dedicated to optimizing the international student experience. The appointing salary for this role will be between $61,122 and $68,182 , dependent on skills and experience. The International Student Support Officer reports to the International Business Operations Manager and will be responsible for: Deliver effective, timely guidance and pastoral care for EIT enrolled international students in accordance with EIT policies, procedures and external regulations. Provide and coordinate support and advocacy for international students to improve their academic and experiential outcomes. Develop and deliver international orientation activities and student engagement programmes. Undertake community engagement, networking activities and student events that support international students' integration into the community. Maintain accurate records, reporting and compliance with the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. To be successful in this role you will have: Excellent interpersonal and cross-cultural communication skills, with strong active listening and empathy when dealing with students from diverse backgrounds. Ability to manage sensitive and confidential information. Experience working with international students or multicultural communities. Experience working in an education environment (tertiary, secondary or pathway institution). Understanding of the needs and challenges faced by international students, together with a relevant tertiary qualification. As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the advert, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter. For more information, please view the Position Description below. EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations. Me pēhea te tono | How to apply Applicants should have NZ residency or a valid NZ work visa and will undergo pre-employment checks, including a New Zealand Police vet as this role is identified as a children’s worker. If this exciting and rewarding role sounds like your next career move, we encourage you to apply. Submit your CV and cover letter with your online application. For questions, contact [email protected]. Applications will be reviewed as they are received, and this may close early if a suitable candidate is identified. #J-18808-Ljbffr