Claims Service Manager

About the role He Aha Te Tūranga Lead a team of Claims Team Leaders and their teams to deliver an exceptional experience for nib customers by adopting and integrating an operational excellence framework. Responsibilities Lead the claims function to achieve strategic and operational goals Drive performance, operational excellence and continuous improvement Ensure payment integrity and accurate claims outcomes Coach and develop leaders to build high‑performing teams Foster a collaborative, accountable and customer‑focused culture Own and optimise end‑to‑end claims and STP processes Support Team Leaders to manage performance, KPIs, rostering and compliance Lead communication, stakeholder engagement and team alignment Manage employee performance and conduct matters Qualifications Strong communication skills and ability to present at all levels of the organisation, including externally Ability to build and maintain collaborative working relationships with internal and external stakeholders A desire to eliminate waste while driving operational excellence Understanding of performance targets and measurements, and the ability to track and monitor operations Broad knowledge of nib and Private Health Insurance Proven experience leading high‑performing teams and driving measurable performance improvements in complex environments Track record of developing and implementing strategic initiatives focused on digital transformation, automation and workforce optimisation Benefits Free health, life, income protection insurance + discounts for family members Hybrid work environment: work from home and from either the Christchurch or Auckland office Extremely generous leave policy including 22 days annual leave, cultural leave, and 18 weeks fully paid parental leave for all parents Short‑term incentive programmes All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment. #J-18808-Ljbffr