Contact Centre - Team Lead

Exciting Opportunity: Contact Centre Team Leader

Full Time Permanent -Monday to Friday - Shifts between 7am and 5pm

Location - Anglesea Medical Centre- Hamilton

Are you an experienced customer service leader looking for your next challenge? We are seeking a motivated and passionate Contact Centre Team Leader to join our dynamic team in Hamilton.

This is an exciting opportunity to lead a high-performing team in a supportive and collaborative environment, where you can make a real impact on both team performance and the customer experience.

Why Join I-MED?

• Leadership Opportunity - Lead, coach and inspire a team of dedicated Contact Centre Agents.
• Career Development - Access ongoing learning and development opportunities with Australia's leading medical imaging network.
• Supportive Team Culture - Join a collaborative workplace where your ideas and contributions are valued.
• Meaningful Work - Help deliver an exceptional experience for patients and referrers while supporting the delivery of high-quality healthcare services.

About the Role

As a Contact Centre Team Leader, you will be responsible for the day-to-day leadership and performance of the contact centre team. You will foster a positive team culture, drive service excellence, and support your team to achieve individual and business goals.

Key Responsibilities

• Lead the daily operations of the Contact Centre, ensuring exceptional customer service.
• Coach, mentor and support team members through regular feedback and performance development.
• Monitor key performance indicators and implement initiatives to improve service, productivity and quality.
• Foster a positive, inclusive and high-performing team environment.
• Work collaboratively with leaders and stakeholders to achieve operational objectives.
• Support continuous improvement initiatives and contribute to a culture of excellence.

About You

To be successful in this role, you will have:

• Previous leadership or supervisory experience within a contact centre or customer service environment.
• Strong people leadership, coaching and team development skills.
• Excellent communication, interpersonal and problem-solving abilities.
• A proactive, positive and customer-focused approach.
• The ability to prioritise, adapt and perform in a fast-paced environment.

About us

At I-MED, we're more than just a medical imaging provider - we're a community of passionate professionals committed to excellence for our patients. With over 200 clinics and a staggering 6 million patient procedures annually, we proudly stand as one of the largest providers of medical imaging in the world. Our success lies in our people with over 350 dedicated doctors and 4,000 staff members who actively share clinical knowledge and expertise.

Apply Now

If you're passionate about leading people, delivering outstanding customer service, and building high-performing teams, we'd love to hear from you.

Apply today and become part of I-MED Radiology Network, where you'll have the opportunity to grow your career while making a meaningful difference every day.

With over 240 clinics nationally, I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, Nuclear Medicine, and a commitment to exceptional standards of patient care.

Our vision is to be the most respected and trusted medical imaging specialists in the world. Our purpose is to help save lives and reduce uncertainty.