MOTEL MANAGER

We’re seeking a vibrant Motel Manager to join our small, welcoming team at our Motel. If you’re passionate about delivering exceptional guest experiences, thrive in a fast-paced environment, and love connecting with people, this role is for you!

About the Role
\n As a key member of our front-of-house team, you’ll be the face of our hotel, ensuring every guest feels welcomed and valued. You’ll handle a variety of tasks across the motel, with opportunities to grow and learn in a supportive environment.

\n Key Responsibilities:

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• Overseeing reservations, guest check-ins and customer experience
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• Managing our housekeeping team, including training, rostering, and submitting timesheets to the office team.
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• Overseeing financial records and reports - EOD reporting, EFTPOS Summary and banking, generating weekly financial reports.
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• Ensure compliance with relevant regulations and health & safety policies.
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• Ensure the motel is well presented, and any maintenance works are attended to.
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• Check stock levels and place orders, manage suppliers and contractors.
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• Periodically evaluate and compare room rates, occupancy and costs to see where we can maximise return.
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• Promote and manage the company’s services on various websites.
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• Manage reviews and guest complaints in a timely and professional manner and ensure customer satisfaction.
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• Ensure motel operations and management are efficient and profitable.
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• Recruit and onboard new team members as business requires.
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• Greet guests warmly and manage seamless check-in and check-out processes.
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• Handle bookings, guest inquiries, and communications via email, phone, and in-person.
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• Perform general office and administrative tasks efficiently.
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• Take sole charge of front desk and hotel operations during shifts, ensuring smooth operation.
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Competitive pay: $25 per hour.

Working Hours: 30-40 hours per week, Guaranteed!!

About You

\n We’re looking for someone who brings energy, enthusiasm, and a can-do attitude towards our team.

The ideal candidate will have:
\n Strong Communication Skills: Fluent English for clear and professional
\n guest interactions.
\n *2-3 years of relevant work experience OR Level 4 or higher qualification in the relevant field.
\n *A passion for hospitality is essential.
\n *Ability to thrive in a fast-paced environment and manage multiple
\n tasks with ease.
\n *A quick learner who stays calm under pressure and maintains a
\n friendly demeanour.
\n *Must be a New Zealand citizen or a resident visa holder, or have open
\n permission to work in New Zealand