Team Leader | Mitre 10 MEGA Silverdale

Who We Are Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. From our beginnings with a single store in Warkworth in 2009, we've grown to include Mitre 10 MEGA Albany, New Lynn, Silverdale, Warkworth and Mitre 10 Whangaparaoa, alongside Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant. Mitre 10 has been helping Kiwis improve their homes since 1974. We combine the strength of a national brand with the agility and culture of a locally owned business, offering genuine career opportunities across retail, trade, manufacturing and distribution. About Mitre 10 MEGA Silverdale Located at the gateway to one of New Zealand's fastest-growing regions, Mitre 10 MEGA Silverdale serves a diverse customer base spanning homeowners, DIY enthusiasts, tradespeople and commercial customers across Rodney and the Hibiscus Coast. As one of the newest stores within the Riviera group, Silverdale continues to grow and evolve. It's a modern MEGA environment where strong leadership, customer focus, and operational excellence are critical to delivering a great experience every day. This is an opportunity to join a store with momentum, influence team performance, and contribute to the continued success of the business. About the Role We're looking for a Leader to take responsibility for our Front-End team, overseeing the daily operation of Checkouts and Customer Services. Reporting to the Retail Manager, you'll lead a team responsible for delivering great customer experiences while ensuring the department operates efficiently, accurately and professionally. This is a full-time, permanent leadership role requiring a hands‑on approach. You'll spend time coaching your team, supporting customers, managing operational processes and ensuring the department consistently performs at a high standard. Rostered shifts apply, including at least one weekend day. What You'll Be Doing Working closely with the Retail Manager to drive continuous improvement and team performance Leading and supporting the Front-End team to deliver exceptional customer service Overseeing daily operations across Checkouts and Customer Services Managing customer enquiries, issues, and escalations professionally Supporting team development through coaching, feedback, and day-to-day leadership Maintaining accuracy across refunds, special orders, Click & Collect and customer transactions Monitoring workflow and resource allocation during busy trading periods Ensuring compliance with company policies, processes, and operational standards What You'll Bring Previous experience leading a team in a retail, customer service, or hospitality environment A confident and approachable leadership style Strong communication and relationship-building skills The ability to make sound decisions in a fast-paced environment Experience managing customer issues and team performance Strong organisational skills and attention to detail A hands‑on approach and willingness to support the team wherever needed Availability to work rostered shifts, including weekends What's In It For You Everyday Benefits Generous staff purchase scheme at selected Mitre 10 stores (eligibility applies) Discounted food and drinks at participating Columbus Coffee cafés Everyday savings on shopping, travel, dining and more through our perks platform Ongoing training and development opportunities Growth & Development Leadership development within New Zealand's largest Mitre 10 group Exposure to large-scale retail operations Ongoing training and development Internal career opportunities across the wider Riviera business Recognition & Team Values-based recognition programmes Long service recognition and rewards Annual awards celebrating outstanding performance What's Next? If you're a people leader who enjoys building capable teams, creating great customer experiences and leading from the front, we'd love to hear from you. Apply online and become part of a business that is Working Together. Chasing Great. #J-18808-Ljbffr