Crisis Services Team Leader

The Organisation Counselling Services Centre (CSC) is a respected, not-for-profit agency that has supported the Counties Manukau community since 1986. Based in the heart of Manukau city, CSC provides a wide range of services including specialist counselling, 24/7 crisis response, court support, and social work, with a focus on individuals and whānau impacted by sexual harm, family violence and trauma. CSC is known for its diverse, inclusive, nurturing culture, where wellbeing, professional growth and quality client care are central. You will have access to professional development and training opportunities, additional leave entitlements and EAP support. As one of Auckland’s larger social work and counselling providers, CSC offers strong clinical infrastructure, collaborative practice and meaningful opportunities to make a real impact across diverse communities. The Role As Team Leader you will play a key leadership role supporting a team of social workers, Court Support Advocates and an after‑hours team providing a 24/7 response, delivering crisis services to victims/survivors of sexual harm within our community across a variety of contracts. Working closely with, and supported by the Clinical Manager, you will provide day‑to‑day team oversight, clinical guidance, workflow management and high‑quality client care. You will also carry a small caseload to ensure clients receive timely support. Responsibilities Provide systems leadership and supervision to social workers responding to referrals of clients experiencing sexual violence Oversee, monitor and evaluate the day‑to‑day operational functions Manage the team’s workflow by allocating referrals, monitoring caseloads, and conducting file audits Ensure contract, reporting and compliance requirements are met at the highest standards Represent CSC at sector forums and training events Build and maintain strong relationships across the community with stakeholders and partners including Police Skills Required Be a fully registered social work professional (SWRBNZ) with clinical and leadership experience Show a readiness to lead people, have experience mentoring or supervising others and be confident managing risk, casework and client allocation Demonstrate strong cultural competency, including commitment to Te Tiriti o Waitangi, and the ability to represent CSC professionally while building effective stakeholder relationships Possess a highly organised approach, effective time management and administrative skills, proficiency using databases and the ability to maintain resilience, self‑care and healthy professional boundaries Equal Opportunity Statement NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. #J-18808-Ljbffr