Concession Manager

We’re looking for an experienced sales focussed Concession Manager , ideally with at least one year’s experience supporting or running a successful store or concession within premium retail or fragrance to join us and lead our counter and the team on continued success in Fenwick's Canterbury. Responsibilities You’ll lead your team from the front, setting the standard for an immersive customer experience, connecting with our customers who are discovering our products for the first time or falling in love with them all over again. Engaging and self-driven by results, you’ll coach and develop first class Sales Consultants to think and act commercially, building a culture that champions a high‑performing and collaborative team that overachieves targets and drive profitable sales. You’ll own and deliver store sales and KPIs, using data and insight to reduce costs while strengthening Molton Browns presence on the high street as the authority in lifestyle products that our customers love to Cleanse, Wear and Live in. Passionate about brand activation, you’ll identify opportunities to maximise sales through thoughtful events that make a lasting impact to our devoted customers, bringing our brand to life with every customer, every day. You’ll think through the eyes of a customer, maintaining high standards to ensure your store is always ready to greet everyone flawlessly by driving retail excellence standards that reflect our brand’s aspirations both on the shop floor and operationally behind the scenes. Benefits In return for going the extra mile every day, we offer personalised career development, a competitive salary of £29,000, a quarterly bonus when your stores targets are achieved and a range of benefits including: 50% staff discount across Molton Brown 25 days holiday + bank holidays Your birthday off Five free products every quarter to really get to know our products! Private healthcare & wellbeing support Access to exclusive learning, qualifications & career development pathways A culture where your voice is valued and your growth is supported Two additional Summer paid days off between June and August (2026) What you can expect from us: An entrepreneurial environment where passionate and innovative teams come together. Respect, teamwork and collaboration are at the heart of how we work. A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant). A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more... Learning and development opportunities. #J-18808-Ljbffr