Community Support Officer/ Auckland, Mangere

Community Support Officer / Auckland, Mangere Posted: 14/07/2026 Closing Date: 28/07/2026 Job Type: Permanent - Full Time Location: Auckland-South Job Category: Animal Welfare, Customer Service About the Role We have an exciting opportunity for a Community Support Officer to join our Animal Services team in Mangere, Auckland. This role is permanent, full time, and you will be rostered across Monday to Sunday, 7.30 am – 4.30 pm. You will respond to enquiries from the public—face to face, over the phone and via email—in a helpful, timely and professional manner. You will handle animals—emergency, husbandry, hygiene—and serve as the hub, the oracle, the primary person for our animal ambulance and centre‑related dispatches. You will be a key part of our Animal Ambulance team where you will triage calls and rescue animals. You could be rescuing a dog that was hit by a car, capturing a group of chickens that ran loose, or picking up a litter of kittens left in the community. You could be transporting sick and vulnerable animals from our communities to our centres and vet clinics to ensure they receive the care they need. You will help organise and participate in centre events such as vaccination drives, speak to school groups about animal care, and attend community and partner‑organisation events to represent SPCA and promote animal welfare. About You You’re an animal advocate, passionate about animal welfare, care and education. Our vision, purpose and values resonate with you, and you love working with both humans and animals. You will also have – Animal handling experience and knowledge A passion for working within your community The ability to think on your feet A positive and friendly approach to customers, animals and team members High empathy and resilience Experience working in a busy environment where multitasking and variety are key Our Purrks Our team is full of passionate, purpose‑driven people who love animals and want to make the world a kinder and more compassionate place. Some other purrks include – To be a part of the greater good—having the privilege of making a difference to the welfare of animals across New Zealand Consistent support and an opportunity to continue to learn Opportunity to bring fresh thinking and new ideas to projects that build on the solid foundation we have To work with like‑minded people About the Team Our Community Support Team runs our animal ambulance; they work in the community to educate and provide support on animal wellbeing. They build support in our communities by attending events to advance animal welfare initiatives. In our environment you see the best and the worst. It is a rewarding, fulfilling, and essential sector, as well as demanding, heartbreaking and physical. It takes a special kind of person to do this type of work, but what you get back can truly fill your cup. About Us The SPCA helps protect over 30,000 animals every year. By rescuing, rehabilitating, sheltering and advocating for animals, we directly improve their lives. Our Animal Services teams run our 28 Centres—from Kerikeri to Invercargill—and they are essential to the work we do. Legal Notice All applicants must possess the legal right to work in New Zealand, either as a New Zealand or Australian citizen or by holding a valid working visa. #J-18808-Ljbffr