Estee Lauder Companies - Retail Manager (Estee Lauder, La Mer, Clinique) - Auckland Airport - FT

Description Work closely with sales manager to develop strategies to achieve retail targets, drive rankings in store and to address shortfalls in the counter’s performance. Drive retail sales to ensure all daily, weekly, monthly targets achieved. Track and monitor progress via the daily Business Record. Set and allocate individual sales and service targets based on working shift/performance to ensure that the team target is consistently achieved. Monitor and report competitor’s sales trend. Coach BAs to achieve targets via demonstration, consultation. Ensure all customer complaints are handled professionally. Prepare and conduct daily counter team meetings to review team goals, results and to elicit feedback. Managing general counter management such as display, counter cleanliness, tester, inventory etc. Manage stock levels through analysing rate of sale, seasonal change and promotional activity. Feedback to brand or retailer on orders for promotions / peak seasons or out of stocks. Ensure correct stock rotation and replenishment. Ensure Daily Business Records completed accurately and legibly and forwarded to the Office/AC within established time frames. Ensure Merchandising standards are maintained as directed by the support office. Team Leadership Understanding and ensuring all team member adhere to brand DNA and expectations such as brand culture, grooming guidelines, service standard, product knowledge, selling skills, team goals/strategies and policies & procedures. Working with SEE and store team to effectively manage each BA’s working shift, working hours. Conduct coaching and feedback to each BA’s on their work behavior or performance. Coach team to ensure all tasks should be aligned with the business which comes from brand/company guideline and share equally to all team members. Delegate and share responsibilities across team to ensure full understanding of all facets of counter management. Encourage team to be aware of business performance and participate in raising new ideas and ways of doing things. Attend and actively participate in all training programs motivating team members. Help sales manager to source, screen, and co-interview potential BA applicants when required. Conduct trainings guided by brand sales and education team for all team members or newly hired Bas when required. Relationship/Communication Clearly understand and communicate to BAs which comes from the brand or retailers. Develop and maintain productive business partnership with retailers to ensure good business relationship and environment. Clearly communicate to the team in timely manner if any notice/announcement, marketing plans and promotional information etc. Qualifications Ability Requirements Ability to work with flexible roster including evenings and weekends in a fast paced environment. Ability to work effectively as part of a team. Training attendance & in-store meeting attendance and facilitation. Ability to analyze and interpret figures and comments in writing weekly/monthly reports. Ability to assess customer and staff needs and make recommendations. Training and coaching of new and existing employees. Professional demeanour and ability to be flexible and handle change in a positive manner. Physical Requirements Manual handling activities such as packing, unpacking and lifting of stock and materials. Setting up displayer and events in your location. Must be able to wear Estee Lauder products. Must be physically able to stand on feet during shift hours. Relevant Indicators Excellent customer service skills. Previous experience in sales/goal driven environment is desirable. Excellent communication skills, leadership, organizational and time management skills. Personal Attributes Results Oriented, with high drive to meet objectives and standards. Pursue goals beyond what is required or expected of them. Senses others’ development needs and bolsters their abilities. Anticipates, recognises and meets customers’ needs. Skilled at winning people over. Handles difficult and tense situations with diplomacy and tact. Guides the performance of others while holding them accountable. Models team qualities like respect, helpfulness and cooperation. Cultivate and maintain extensive informal networks. #J-18808-Ljbffr